Hotel du Vin Reviews Summary

Staff and Service

Pros:

• "We had Sunday lunch at Hotel Du Vin and received the most amazing service by Patricia."
• "Fantastic stay, really well looked after here."
• "Stayed for two nights and the staff were so helpful and lovely."
• "Excellent service from all staff, particularly at breakfast where the hostess was exceptional."
• "Fabulous birthday treat with my family... Wonderful meal in the restaurant with excellent service."
• "🏨 First impressions. Lovely hotel... Very friendly and courteous staff."
• "Hotel du Vin hosted a two-day event for a team of business leaders... On-site staff could not have been more helpful."
• "staff never had staff so helpful easy check in young man on desk carried our suitcase and showed us too our room."
• "The staff were fantastic and went out of their way to make it a memorable experience."
• "Very pleasant stay. Friendly staff."
• "The staff could not be nicer and more helpful."
• "Despite the waiting staff being superb with our poorly father..."
• "Staff are smart but casual, attentive and welcoming."
• "The staff are very attentive, one of the bar staff in particular is brilliant."
• "Have always been met with great service."
• "Hotel Du Vin is a fantastic hotel that has impeccable service."
• "The manager contacted on our behalf Expedia and managed to get us fully reimbursed."
• "Very good staff in the Bar who rang me in my room to tell me a diamond bracelet had dropped off my wrist."
• "Absolutely 1st class, the staff are all friendly and welcoming."
• "The staff are extremely professional."
• "Staff were helpful when asking about venues."

Cons:

• "Also staff were not overly helpful, apart from Leah on reception."
• "Staff were pleasant, but appeared to be rushed off their feet."
• "Great hotel. Poor customer service. Poor response to email enquiries regarding future wedding at the hotel."
• "The hotel staff are rude."
• "We were denied speaking with a manager, and frankly that doesn't sit well."
• "The service didn’t help to negate the flaws."
• "The last waiter who served our coffee was seemingly more attentive than the others."
• "Staff get paid the same on a normal weekday that they do on Christmas Day."
• "We also found the Breakfast Manager on both occasions very rude and extremely stressed out."
• "Service was disappointingly slow."
• "Service was awful the staff were unable to understand us."
• "Unfortunately the manager thought that he knew what we wanted/should be having and did not listen to our requests."
• "Very disappointed in the service and food."
• "Not only was the employee who I spoke to on the phone incredibly rude and aggressive."

Rooms and Accommodation

Pros:

• "The bathroom was amazing, the shower was divine. Absolutely incredible water pressure."
• "Rooms are very well noise insulated so you have no idea that you're in a bustling noisy city center."
• "Old building, very pleasant interior. Bedroom spacious and very comfortable bed."
• "The child’s bed was fine, and dog beds and bowls were great. Shower and bathroom was super-clean and spacious."
• "We had a spacious room overlooking the Common."
• "Room was large, airy with a period feel but a modern twist."
• "Nice clean room comfortable bed."
• "Very nice bathroom with large deep bath."
• "Original Georgian fireplaces coupled with very modern and well-designed bathrooms are incredibly luxurious."
• "Beautiful hotel, very comfortable beds and lovely rooms and bathrooms."
• "Absolutely lovely rooms, with all the essentials plus a very hot shower and an espresso machine in the room."
• "The room was spacious enough for us and our pooch."
• "Superior room was ok, it had nice period decor."

Cons:

• "£154 for a broom closet with black mould in the bathroom."
• "Also, the rooms are carpeted which can cause some dust flare ups if you’re sensitive."
• "Room was tired and dark,needed painting."
• "To be honest, this stay would have been a five star if the price reflected the room, service, and amenities."
• "The toilet was blocked."
• "Bedsheets had stains on them."
• "Rooms need a revamp, starting to show their age."
• "The only window in the room was a skylight that you could not see out of."
• "It was an attic room with no view."
• "The room was cramped with very little natural light."
• "The floorboards are incredibly creaky and you can hear everyone passing."
• "Room was noisy, both from other guests and outside noise."
• "Room was small and dark with no external window."
• "Room looked nothing like the photos."
• "Room was just ok, a little disappointing for the price."
• "There were cracks in the sink."
• "The room was too hot and could not be adjusted."
• "No air conditioning in rooms, which was a shame as the weather was beautiful."

Food and Dining

Pros:

• "Amazing Sunday Lunch! Can highly recommend the beef."
• "Breakfast was also very good with a large selection."
• "Dinner in the Bistro was excellent."
• "Wonderful meal in the restaurant with excellent service."
• "Breakfast is outstanding with a wide variety of options."
• "Afternoon tea was a delight, especially the scones."
• "The restaurant food is outstanding, we loved the rib eye steak."
• "Quality of the food served at breakfast was very good."
• "Had an evening meal which was really good quality."
• "The food in the bistro is of a high standard and the breakfast had a good range of choices."
• "The food was lovely, especially the scallops."
• "Good menu with excellent wine list."
• "Breakfast choices were excellent and food quality was good."
• "Enjoyed the dinner, the food was really good."
• "The steak in the restaurant was one of the best we have had."
• "Buffet breakfast was delicious with a wide range."
• "The meals at dinner were very tasty."
• "The room service was excellent and the food was delicious."

Cons:

• "Overpriced bar and restaurant with mediocre offerings."
• "Service was slow and the food was average at best."
• "Had to send breakfast back as it was cold."
• "The restaurant was too noisy."
• "The food was poor. I had a fish cake which was just all potato."
• "Sadly, the restaurant was a big letdown, very overpriced for the quality."
• "Dinner was expensive and portions were small."
• "The afternoon tea was not worth the money."
• "We waited 40 minutes for our main course."
• "The meal was very average, not what we were expecting for the price."
• "Breakfast service was slow, and some of the cooked items were underwhelming."
• "Food quality in the bistro was not up to standard."
• "Food was very expensive for what it was."
• "Not worth the money for the food and drinks."