The Range, Sunderland Reviews Summary

Product Range and Availability

Pros:

• "It sells a wide range of products, from household appliances, pet supplies, garden centre to an incredible arts and crafts department and much more."
• "Store is huge! Has everything you could possibly want reasonable prices."
• "Has lots of products for home and garden and priced reasonably."
• "Lots of different homewards; well stocked and lots of choice."
• "The Range sells a wide range of products for the home and garden. The store has a cafe and there are public restrooms with disabled access. In addition, there is a free car park."
• "The Range has a good selection of home and garden decor from candles to large mirrors, canvas and metal wall-art, ornaments and lighting."
• "This shop has all sorts of stuff loads of crafty products, tools, pet products, products for the home, furniture, toys it also has a cafe and toilets and best part of the stuff is really cheap 😊."

Cons:

• "Very disappointed with the gardening department plants and shrubs looked awful needed some attention."
• "Some things are poor quality but you get what you pay for."
• "Selection isn't great compared to the bigger range at the MetroCentre and the staff were very rude and standoffish when we asked to buy a lamp that was on display."
• "Good range of products but some items were priced wrong, when you got to the checkout the product cost more than what was on the price ticket and you were told sorry it's been priced wrong."
• "Shelves and products were being moved about so it was really hard to find some things I was looking for at the time."
• "Half shop turned into Iceland, display mirrors some chipped and damaged lights on display had bulbs out, don't fill you with competence of quality came away empty handed don't think I'll be going back to that store soon."
• "Couple of the glass items on the shelves were shattered and shouldn't have been for sale!"

Customer Service

Pros:

• "Very good range of Christmas decorations and the man working in that section was extremely helpful."
• "Staff friendly and helpful though."
• "Staff very helpful today lovely young lady happily cut 6 keys for me without giving any of the usual attitude you get at a well known high street specialist (sounds like Simpson's) Special offer 3 keys for £10."
• "The staff are very friendly and willing to help."
• "The staff are friendly, willing to help at the of a second notice, they always smiling, happy and 99.9% of the time they know what they talking about and know where stock is stocked."
• "They have an excellent choice of goods and the staff are always very helpful!"
• "Staff are always very helpful, friendly and professional."

Cons:

• "Absolutely terrible social distancing in this shop as the Christmas section is packed and you can't move whereas staff should be only letting a certain amount of people in the sections. Also, we asked a member of staff for help he turned his back and started talking then walked away which was so rude I won't be going back here in a hurry."
• "Customer service leaves a lot to be desired."
• "Shop assistants not any help in pointing me in the right direction."
• "Staff aren't very approachable either."
• "service dreadful. left waiting at the till as someone in front had no bar code on their purchase. poor cashier left with a huge cue other members of staff just ignoring her. pleased I don't go to often."
• "Not one member of staff about."
• "Not very good service asked four members of staff for a certain item just for them to point and tell me they were 'over there' never found them gave up and came out."

Store Layout and Accessibility

Pros:

• "Decent parking and a wide range of things."
• "Cafe in store. All on 1 level. suitable for wheelchairs."
• "Good accessible car park."
• "Nice store with good layout. Good selections of household items and writing and artwork needs."
• "Shop that has lots of pretty much everything. Pictures. Mirrors. Craft supplies. Lights. Wallpaper and interior decor."
• "Good disabled parking too."
• "Nice little cafe as well, with lots of choice too."

Cons:

• "Badly organised, hard to find things. For example went to buy cat food and it's scattered in a few different sections."
• "Ah The Range what can I say about this place well to start off with they don't leave much space for wheelchair users like my partner she can not get round most of this overfilled store and is rather overpriced on most stuff."
• "Called in range today 3 December could not find any staff to help with the item I was looking for shop had boxes scattered all over could hardly move with the trolley so someone in a wheelchair had no chance of getting round."
• "The Isles are too narrow in places so it's difficult for customers to feel comfortable with social distancing."
• "Lots of choice. Only wish some aisles were a little wider because when someone is checking something, you can't get past and have to go around. It's too cramped in some places but not others."
• "The layout of the isles is a little confusing at times."
• "Aisles feel very tight, especially if you have a trolley."

Pricing and Checkout Experience

Pros:

• "Prices are really good on craft supplies, housewares, tools, gardening etc."
• "I managed to get my blinds for my whole house for just under £125 which I found was quite cheap compared to other places I had been to beforehand."
• "Store is well stocked and very reasonable on prices."
• "Well priced and friendly staff."

Cons:

• "Also always check your receipt when you leave the range shops because the price on the tickets does not necessary mean you will pay that price for your goods!"
• "To many racks with no price on, when I asked how much was told to take it to the counter to find out how much it was then after waiting in the queue decided I did not want it."
• "One big problem is the amount of tills not open while the customer is waiting 15+ deep."
• "Shopping was OK queue at till shocking."
• "The price on the ticket means nothing??? It's the price at the till."
• "Seen some plants in their store for £7.00 looked underneath to see how much their were before hand and they were cheaper £6.75 disgusting ppl are struggling and shops rip you off."
• "Slowest check out in the world 😲🤬🤬. Social distance impossible, most isle's only a meter wide.. Health and safety need to look into this during this pandemic."

Cafe and In-Store Amenities

Pros:

• "I can spend hours in here. Excellent quality, loads of choice, affordable prices. And you can relax after shopping with an amazing latte from their coffee shop."
• "Quite a big store and friendly helpful staff, plenty of stock and has a nice cafe inside, there is plenty of parking and has sainsburys and a petrol station right next to it."
• "This shop has all sorts of stuff loads of crafty products, tools, pet products, products for the home, furniture, toys it also has a cafe and toilets and best part of the stuff is really cheap 😊."
• "Not forgetting Dee Dee's cafe, that sells toasties, paninis, cakes etc and a variety of hot and cold drinks."
• "The staff in the cafe were really nice very attentive and kept the place immaculately clean."