Snows Toyota Exeter Reviews Summary

Category: Toyota dealer

Address: 4 Matford Wy, Marsh Barton, Matford, Exeter, EX2 8FN, United Kingdom

Phone: +441392434761

Rating: 4.6
based on 271 reviews.

Customer Service

Pros:

  • "On arrival a lovely lady called Sally opened the door for us and greeted us in a lovely friendly manner."
  • "Sally presents herself as a very smartly turned out lady. Sally is very approachable."
  • "The moment I arrived Sally was very welcoming and made me a coffee straight away."
  • "Sally was absolutely marvelous as soon as I arrived she made sure I was at the right department."
  • "The service team were great and the courtesy car was excellent. I was kept informed of the progress of the repair."
  • "Every time I’ve been here they have been most helpful. Welcomed by Sally and looked after whilst waiting."
  • "A great level of professionalism all round and I feel my car is always in good hands."
  • "Excellent customer service from Sally at the front desk. Super smiley, polite, jovial, and couldn't do enough to make us feel welcome."

Cons:

  • "Let down. I found that I was automatically opted into all forms of marketing with no chance to decline consent at the outset."
  • "As usual the lady at the front desk was excellent, however, my car was damaged in the premises by person or persons unknown."
  • "I asked about buying a Toyota GR86 on email and Ollie informed me they have a demonstrator but can't get one to buy."
  • "Although my car was serviced within the time I had been given, I arrived slightly early to collect it and would have had to wait for it to be valeted, which I didn't want to do."

Sales Experience

Pros:

  • "Roberto made it as painless as possible and guided me through the process thoroughly."
  • "Huge thanks to Raf who made the whole process easy from start to finish."
  • "Bought an approved used C-HR from the dealership last week. The sales manager Tom Moore was exceptionally helpful."
  • "Nikki, my Sales Lady was lovely! Talked me through the process of buying my new car, no pressure just a very pleasant experience."

Cons:

  • "Just found out that the Car was sold to me with an illegal tyre repair on it too."
  • "The collection of the car was not quite as smooth but the issues have been resolved satisfactorily."
  • "I bought a truck from Snows Exeter and Ollie was very kind to pick me up from the train station as I was coming from London."
  • "Wasn’t called to say the service was finished and car was ready for collection, but, we were called when they tried to sell us 4 tyres we didn’t need at £100 per tyre over the price of every other garage."

After-Sales Support

Pros:

  • "Darren is absolutely brilliant, he has helped so much, so many times to get parts for my much-loved old Alphard."
  • "Thank you 🙏🏼 to Graham and all the service team on my recent 🚙 service visit. Excellent service with a collection and delivery service."
  • "Superb customer care. Despite being the oldest vehicle there, the customer care and especially Sally on the front desk is far superior."
  • "Really pleased with the service from Josh! I just wanted to write you a quick note to thank him for his time while selling me my car last week."

Cons:

  • "Went to Snows yesterday for annual service on my Yaris Cross. Was treated as a valued customer with hot drinks and pleasant chat."
  • "As a business customer, it's important that my fleet of Toyota vehicles are looked after... Snows Toyota Exeter and Honiton provide a great service."
  • "I came in today and couldn’t have been happier with the level of customer service I received."
  • "Quality Service, Poor Wash. As usual the service was excellent only to be, yet again let down by the very poor standard of car wash."

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