Asda Plymouth Supercentre Reviews Summary

Staff and Service

Pros:

• "The staff were friendly and helpful, which made my trip even more enjoyable."
• "Staff are friendly and efficient."
• "The staff are always there to help around the self-checkout area."
• "Went there staff very kind."
• "To all the staff you are doing a fantastic job, just keep up the good work. From a very Happy customer."
• "The staff are polite and helpful, and help you with whatever you need."
• "The staff are absolutely excellent, if there is a problem they will help you and from entering the store to leaving the store is clean and tidy and the staff are wonderful, even the management are seen working hard to keep everyone happy 😊."

Cons:

• "Really some strange staff you have working here."
• "THE TELEPHONE NUMBER ON WEBSITE IS NOT FOR STORE 709785 WAITED ON PHONE 30 MINS TO GET CALL CENTRE IN INDIA WAITIN WAITING!!"
• "If I could I would give 0 stars.... I visited the cafe before my weekly shop and was horrified by the service and food this experience has made my decision to NEVER return to Asda again even when I got to the checkout with my food shop the staff was rude and obnoxious!"
• "Staff very rude, Asked to the home shopping help for finding a product."
• "I queued for what I thought was the line for customer service to then be rudely told it was only for tobacco and there is a separate queue for returns."
• "As for her people skills,, non existent she clearly doesn't enjoy making pizzas for pizza lovers."
• "I will never go back, encountered an extremely rude staff member."

Store Layout and Accessibility

Pros:

• "A cash point is located just outside the store, also outside is a bus stop which has good bus links to Derriford Hospital, the city centre and other suburbs of the city."
• "Always somewhere to park and the atm's are always stocked."
• "Quite a busy store but it's got a lot of products to choose from which is great."
• "The store was clean and well-organized, making it easy to find everything I needed."
• "A large store which has loads of choice and is well laid out making it easy to find what you are looking for."
• "There's lot's of disabled parking spots which are very close to the store entrance."
• "This store has a large car park outside, with a three-hour time limit."

Cons:

• "Came in for lunch today. At 1pm and everything has sold out?"
• "Here at 6pm on a Saturday, all gin offers sold out, shower gels depleted with very little choice left."
• "The car park here is dangerous."
• "Asda delivery van broke down so no delivery... 4 days later and still not refunded me."
• "40 minute wait after paying for express collection."
• "Massive queues on a Friday morning, only two manned checkouts."
• "By far the worst asda in the country... It has the worst layout ever seen in supermarket."

Product Selection and Quality

Pros:

• "You can find fruits and vegetables at lower prices that have been eaten very well."
• "Always leave with at least 3 bags of shopping as I can't resist some of the great offers and promotions!"
• "There is also a George clothing section, a bakery and a pizza area, where you can purchase homemade pizza."
• "Great for us night time workers that are out for their midnight meal or chocolate fix and energy drinks..and a real good selection of good quality food with all the weekly essentials."
• "Good selection and prices, easy to park in lower carpark!"
• "ASDA's wide selection of products and competitive prices were impressive."
• "Stock variety is plentiful and the prices are great."

Cons:

• "Why do the checkout people lie the bagdown to pack it? When you pick it up all the shopping is on it's side."
• "The chips were horrible and disgusting The chicken was hard to crunch Absolutely not nice food."
• "Prices have increased quite a lot in this last year."
• "This week all the veg was prepacked in plastic, I like to choose how much I want not be forced to buy veg in plastic."
• "I've shopped here for over 30 years, but not anymore.. the selection of products is getting smaller."
• "The quality of food wasn’t fit for human consumption totally disgusting cold burnt sausages."
• "We buy steak here every week sometimes its OK but today it was 100 % inedible it was the worst steak I have had in my 74 years."

Customer Experience

Pros:

• "This supermarket is great considering it's only a small Asda store."
• "They have a fantastic view on ensuring safety on the OUTSIDE of the store."
• "It was really handy for people who work unsociable hours or just wanted a quite experience."
• "It supplies a wide range of produce, mainly catering for the weekly shoppers and lower end of the market."
• "Very Good Price."
• "Apart from this I cannot fault the service that ASDA staff provide. always bright and cheerful, and very welcoming and accommodating to customers."
• "ASDA Supermarket provides a great shopping experience with excellent customer service and value for money."

Cons:

• "On walking into store was hit by the trolley lad then another member of staff walks straight in front of me almost knocking me sideways."
• "Under no circumstances use the cafe."
• "The tables were full of old dirty trays, the tables were dirty old food on them."
• "So disgusted with this store at this moment in time, my daughter had an ordered delivered yesterday on this order she had 2 tins of baby milk, which wasn't delivered."
• "Staff are miserable, with a CBA attitude."
• "The click and collect is pointless."
• "I am now finding it becoming intolerable and likened to shopping in a warehouse."