Address: 39 Gerrard St, London, W1D 5QD, United Kingdom
Phone: +442074340899
Rating: 4.0
based on 236 reviews.
Queue & Seating
Pros:
"We were impressed that there wasn't a queue and we were seated immediately."
"Went for a late dinner so no queue but understand that this is usually the case."
"We had queued at 630pm, and got a table faster than expected."
"I've only ever gone without a reservation and haven't had to wait longer than 15 minutes to be seated."
Cons:
"Our table was beside a super noisy group who was double blinddating and too obnoxious."
"The place wasn't even noisy apart from them. Too bad the staff didn't seem to want to manage them."
"It's best if you have a reservation when you go there."
Service
Pros:
"The service was really quick which was just what we needed as we needed to be back at the theatre."
"Staff were really lovely as well."
"Friendly staff and food was absolutely delicious and decent portions."
"Staff were efficient and prompt."
"Service is quick and friendly."
Cons:
"Unfortunately the service was a little lacking. We had to request napkins and bowls, and the table wasn't wiped between courses."
"Service just let the whole experience down."
"Very poor-quality food, even worse customer service."
"Service was rushed but we enjoyed the experience."
"Service felt rushed and lack of attention especially when time matters during a buffet."
"Service was a bit off - very direct & not so friendly."
"The only reason I didn’t give it 5 stars is because it is really difficult to catch the the staffs attention. The service could do with some improvement."
Food Quality
Pros:
"Would really recommend the dumplings to start, overall very tasty."
"Utterly delicious, good portions."
"Great experience. The two dim sum dishes were super tasty."
"Chinese specialities in perfect quality! Xiaolongbao are spectacular."
"Food was really tasty! Loved the portions as well."
"Food was amazing and atmosphere was fantastic."
Cons:
"Quarter of duck with pancakes was a little dry."
"Xiao long baos were average. Skin was thick, filling normal. Noodles were quite disappointing."
"The crispy duck wasn’t worth more than £7 in my opinion, let alone £22."
"Very poor-quality food, even worse customer service."
"Food seems to be good but the service is beyond terrible."
"Very sub standard food, service felt rushed and lack of attention."
Value for Money
Pros:
"Felt we had value for money though so we would recommend if you are in the area."
"Reasonably priced! The only reason Im giving a 4 and not 5 is because some of the staff are a bit off."
"Nothing to fault here. Great for dates, friends and family."
"Food was delicious and reasonably priced."
"Great for a late dinner. Utterly delicious, good portions."
"Definitely recommend this place."
Cons:
"We were shocked that the bill showed the duck was £22 rather than £9.50 as shown on the website."
"The price was a bit high but despite that would still give a high rating because the food was really delicious!"
"Very poor-quality food, even worse customer service."
"Worst of the worse. Food was disgusting. More bones than meat."
"Ordered the stir fried crab, deep fried with shell. There was barely any meat, dry and largely inedible."