Address: 222 Cray Ave., Orpington, BR5 3PZ, United Kingdom
Phone: +442083036363
Rating: 4.3
based on 160 reviews.
Customer Service
Pros:
"The staff are really helpful and polite, nothing is too much trouble."
"Staff were polite, service and video report excellent. Pricing consistent with other makes."
"Highly professional individuals with excellent customer service."
"I have always received 1st class attention from the very professional and knowledgeable staff who are always ready to help with any queries."
"Everyone was very friendly and courteous and my car was serviced promptly."
"The staff were a delight to deal with."
"The customer service is superb, with a team that's super friendly and helpful."
Cons:
"Absolutely outrageous service."
"This is a lesson I have to learn. LOOKERS HONDA ORPINGTON is definitely not commendable."
"All in all not a great experience and one that I would not want to repeat."
"Appalling service. Was waiting for a car to be delivered by 3pm, which changed to 6pm, and then 9pm."
"Worst experience ever in sales. Extraordinary long wait. Staff were completely uninterested."
"One or two of the staff are very unhelpful and for some reason only known to themselves go out of there way to be obstructive and nasty."
"Absolutely appalling staff."
Communication
Pros:
"I was kept up to date with progress on the tracking tool and had total peace of mind throughout the day."
"Got a call on progress and was told about all possible additional work that could be done with pricing."
"I felt Joel handled the transaction very professionally and I formed positive impression of your Orpington outlet."
"I was kept updated the whole way through and it was also cleaned which I wasn’t expecting!"
"Thank you very much for the excellent customer service."
"The staff member was calm and tried to accommodate, rang us up to let us know they were looking for a car for us."
"Not only did they install on my car 'my Honda app' in less than 20min but also they told me that I didn't need to leave the phone with them."
Cons:
"They want me to pay another £150 for a diagnostic as these a new issues..what a joke!"
"Absolutely outrageous service . I have called to order some parts for my 2003 CRV. Now two weeks later and many more emails asking if the parts have arrived i didn't get a single call back or email from them."
"Have been told 3 times I would be contacted by a sales person and all 3 times I have had nothing back."
"Phoned and phoned again. Each time told they would get back to me."
"To this date they have refused to answer my emails regarding the matter and I have not received the refund of £99."
"You did not have the courtesy to return my phone call this afternoon."
"I was not informed by a service call which I would have expected."
Value and Pricing
Pros:
"I have since found a better option with LEDs rather than bulbs for £12.95 a pair on ebay. £11 saved."
"I have purchased Honda cars from Lookers for over 30 years which indicates my long term satisfaction with the vehicles and the service provided by the company."
"I got a 5 Star treatment when I brought my 20 year old Honda Jazz for a recall service some weeks ago."
"Had a full service and mot here, what a great service I couldn't be any happier they even cleaned the car inside and out and provided a bottle of engine oil to take away, absolutely recommend this to anyone and everyone!"
"Brought my car from here a year ago, I was very happy with the service I received and my car was reasonably priced."
"Great service from booking to collection."
"I would definitely recommend Lookers Honda to all my friends, family and car enthusiasts in the future :)."
Cons:
"Wheel hearing failed after about four months."
"Would not buy from this dealer. They use Bully boy tactics to get you to buy loads of extras."
"The worst HONDA dealership in U.K. (probably) maybe not so much as a dealership but service and parts is just appalling."
"Brand new car bought from them 2.5 years ago being within warranty they nor Honda UK or Looker Honda Orpington are taking responsibility of a problem with DPF."
"Last two days I be in honda for normal service, wen lady told me price £220 I did believe, honda want £220 only for change oil, air filter and check car its free."
"Appalling service from this company."
"If I could give -25* star to this branch I would have done so."
Facility and Comfort
Pros:
"Appreciated that you could see through the window into the garage where the cars are being worked on, and that every model was available inside for you to get hands on."
"Its bigger than the average dealership, a good range of Honda cars inside for you to browse and plenty of used cars outside."
"Excellent. Customer area is always clean and I really like the comfortable waiting area with free coffee etc and big viewing window on to the MOT test area."
"The dealership was easy to get to, felt welcoming, spacious and airy, offered plenty of space for customer parking, and stocked up with drinks/coffee."
"It's clean inside."
"The showroom and workshop is immaculate gets the thumbs up from Us!"
"Thank you to the team."
Cons:
"The dealership opened after a very long lockdown but there was no warmth or cheer to see people back in the showrooms."
"The whole purchasing experience was too cold and dry."
"Was c11am and already no customer parking available despite hardly any customers present."
"There aren't enough seats in the waiting area."
"It's a shame that we weren't offered a test drive at some point."
"Worst experience ever buying a car with Honda Orpington."
"I had an appointment for 12 noon and arrived on time; but my car was not attended until well after an hour."