Abbey Leisure Centre Reviews Summary

Staff

Pros:

• "The staff are all very helpful."
• "The lifeguards are lovely."
• "Staff are not rude if you are not rude."
• "I cannot stress how friendly and welcoming the reception staff are."
• "The Gym staff and most reception staff are lovely."
• "Staff is very helpful and friendly."
• "All the staff were great and very friendly especially the assistant manager, Amelia, who really went above and beyond getting us information and arranging everything."

Cons:

• "The staff were unhelpful and unfriendly."
• "They provided terrible customer service, which was really aggravating."
• "Good luck trying to book a membership with this centre. The only answer the receptionist has is 'he's in a meeting. Call back later' or 'he's on lunch break. Come back later.'"
• "A blonde hair lady named Carol (if that's her real name) is extremely rude!! She refused me entry to the gym because I forgot my card bearing in mind I go EVERYDAY!"
• "Swimming pool staff are very rude who thinks they own the place."
• "I am very disappointing to see the staff behaviour. I just left the gym membership immediately. No helpful staff at all."
• "Terrible place staff are rude, unhelpful."

Cleanliness & Maintenance

Pros:

• "Positive - swimming pool is large and very well kept."
• "Swimming facilities are well maintained."
• "The facilities are very well maintained the highlight of this leisure centre is definitely the spa you have a great spacious sauna hydrotherapy pool."
• "Used the spa today, sauna, 2 steam rooms and jacuzzi. Clean and new everything."
• "The spa is very clean and has a warm feel to it."
• "Great gym with swimming pool. Always kept clean and tidy."
• "Went swimming, no issues at all, water clean and warm, showers hot, even have some soap dispensers in there if you forgot your own."

Cons:

• "Staff are great, however hygiene and maintenance levels are dismal. New showers are broken, floor seems hardly swept let alone mopped in the pool changing areas."
• "The pool’s basin is very dirty - including dirt, hair and plasters which remain between sessions."
• "The condition of the facility (changing rooms, showers, toilets and especially the pool) is completely unacceptable. Everything is dirty."
• "The cleanliness in this place it's just absolutely shocking!"
• "Changing rooms are absolutely filthy, same rubbish is left for weeks on end."
• "Disgusting!!! The changing room are absolutely stained!!!"
• "Honestly, I've been reading festival and can honestly say it's cleaner on the last day there than it is here!! Hair and dirt everywhere!"

Facilities & Services

Pros:

• "All are spacious and good looking."
• "Spa is nice and clean with four saunas cold showers and jacuzzi with water jets for muscle massage."
• "Booked on to some adult swim classes with Sian (great teacher!!)."
• "Do like their facebook page as they always tend to have promotional offers which are definitely value for money."
• "The staff allowed us to use two group changing rooms for the boys and girls to get changed which had secure locks to keep everyone's belongings safe."
• "Staff and facilities were good."
• "Lovely place. Good variety of saunas and different treatments."

Cons:

• "£8 for adult and child which is expensive to be honest."
• "App was not working properly took long time. service was weak."
• "The only negative is like all leisure centres when it gets busy you might find yourself waiting to use equipment and swimming can be an issue because they have lots of classes which means you might not get the opportunity to swim on certain days."
• "Soo bad parking that why the swimming pool is umpty, not enough parking places."
• "Out of 2 hair dryers 1 doesn't work for the last 6 months, it creates massive queues; second problem is closing 2 lanes on weekends- apparently this is due to having one guard in the morning."
• "My swimming session was cancelled today due to staff shortage. No effort was made to notify me by call nor by email so I wasted my time and money coming into the centre."
• "Not enough of private showers. No tumble dryer available. Most of the time only one hair dryer."