McDonald's Reviews Summary

Customer Service

Pros:

• "McDonald's standard is maintained and I can even say always improved... Courteous staff with friendly standard."
• "Very friendly staff, tables are clean and service is fast."
• "Staff are friendly and serve you with a smile."
• "Customer service is basic, but efficient. The staff are knowledgeable and helpful."
• "The staff are very efficient and quick with serving."
• "Staff in general are usually quite approachable and friendly."
• "The staff seemed to cope very well."

Cons:

• "terrible branch... bad customer service. confused with the orders."
• "I was shocked how rude the staff was."
• "Manager Percy Fernandez was very rude."
• "very rude staff manager lady apparently shouting at her staff during my time I wait for my cappucino."
• "Worst service. All staff are very careless. Really i so wondering who hired them."
• "Person who was taking orders at the drive thru was very rude."
• "Okay 1st of all the staff is extremely rude and unprofessional."

Food Quality

Pros:

• "Food was fresh and tasted good."
• "Used the automated ordering without issues and waited while the food was cooked fresh."
• "The food is fresh and isn't sitting around for ages."
• "Food quality is what you expect from Mc'D so that's why the 3 stars."
• "Food quality was excellent and made up for the long wait."
• "The veggie roll was like a Mexican wrap and quite delicious."
• "Staff member handled my order ok and the food was good."

Cons:

• "Chips was cold and looked like they have been waiting to be served for some time."
• "They eventually got my order together but everything was cold."
• "Food was cold but still ate it!😂🤷🏽‍♀️ Went down a storm😜"
• "Waited for about 5 minute’s, got home in 2 minutes. Sat down with the boys to eat and the food was STONE COLD."
• "The burger I got, which was a quarter pounder with cheese was dry, burnt, even the cheese was burnt."
• "burgers are bad. overcooked and old meat patty. beef patty was dry and left it too long. doesn't serve it fresh."
• "Veggie burger was cold and lettuce inside was limp and not at all crunchy."

Order Accuracy

Pros:

• "Used the automated ordering without issues and waited while the food was cooked fresh."
• "You can order food via touch screens and pay and you'll be called when your order is ready."
• "Ordered a large Oreo McFlurry, large Coke Zero and a medium Coke Zero. When they finished preparing my order, it was all as expected."

Cons:

• "Takes 20 mins to get served, orders gotten wrong."
• "They gave me the wrong order my daughter is unable to eat pickle 2s we were given them with pickles."
• "Once I ordered two double cheeseburgers and a large fries for take away. They only given me two double cheeseburgers without any fries."
• "We order food, ordered 2 burgers with lettuce and bacon and both burgers came without either."
• "Bought a veggie wrap for my daughter who is a vegetarian as a takeaway. When i got it home and she unwrapped it, it was chicken inside the wrap."
• "I ordered food around 36£ from Mc Donald one of the item was missing was cheese chedar box instead of that they give me chicken breast as my family is pure vegetarain."
• "Ordered a veggie burger and they gave us a beef burger!"

Cleanliness

Pros:

• "Tables were cleared and cleaned quickly."
• "The TOILETS are always CLEAN!"
• "The toilet was quite clean."

Cons:

• "The floor was sticky and drink spilled all over it."
• "The place also is filthy and the ketchup on the side (that you can pour yourself) tastes rotten."
• "When I was in the restaurant, my younger one spotted cob webs inside the restaurant."
• "Place is also not very clean or no regular cleaning takes place."
• "The ladies toilets where horrid just horrid."
• "Filthy toilets and what else there is a staff looks like incharge she is scratching her back of the year and preparing customer meals."
• "Lousy experience in this McDonalds."

Service Efficiency

Pros:

• "Surprisingly quick considering there was a queue right through the car park due to there being a concert at the stadium."
• "Always quality and quick service here even when very busy."
• "Our food was ready to be collected within a couple of minutes!"

Cons:

• "It took 15 minutes for my food to come out so I had to walk inside and speak to the staff."
• "If you order the food online it takes literally forever to arrive."
• "Is what it is, cheap, fast food just without the 'fast' bit 😅 with poor customer service, and silly waiting times."
• "Just to serve 2 happy meals it took nearly 20 mins."
• "Waited one hour for our order but it never came and never gave us a refund."
• "We been waiting for 45 min and the manager said our order was not placed although we paid for it."
• "We were waiting for 30 to 45 minutes in the queue now, many guests left due to large queues."