Address: 78 S End, Croydon, CR0 1DP, United Kingdom
Phone: +442086889837
Rating: 4.2
based on 164 reviews.
Staff and Service
Pros:
"Our server was Joseph and he couldn't be anymore friendly or helpful."
"Excellent service from the team at the tree house."
"The staff are always very accommodating and friendly and go above and beyond."
"Service here is always great."
"Very amiable staff and great vibe of chill and fun."
"The bar staff were impeccable in their service."
"Service is great and the staff are always up for a good chat."
Cons:
"Staff were unorganised and I didn't like sitting down with plates to be taken away for 30 minutes."
"The staff is very unhelpful, they don't know anything about the drinks selection and are being aggressive in their manner."
"Service went down hill after that."
"We were refused entry to club although free entry is included when dining at restaurant."
"The service was absolutely terrible last night."
"Then the bar lady with all the piercing had very poor customer service."
"NOBODY CHECKED ON US during the meal or after."
Food Quality
Pros:
"We had superb dinner, the food was great."
"The food was really good. We had the pork belly and seafood linguine."
"Delicious food."
"The shawarmas were flawlessly cooked."
"Very good food and great value for money."
"Food was tasty, good value and service was quick and super friendly."
"Food is amazing, the smells that come from the kitchen are delicious and the Sunday roast is to die for."
Cons:
"Just as we were getting up to leave however there was a mouse running along the wooden trim half way up the wall behind and in front the decorations!"
"The Chicken was dry with no flavour & pork fatty no flavour no seasoning."
"Our roast Beef was so tough we couldn't chew the meat and sent it back."
"The veg supposed to be honey roasted but instead tasted like boiled."
"The seafood platter was awful! I couldn't even taste the fish it was that heavily battered."
"Roast beef is tough, parsnips could have been put on for longer as felt undercooked."
"Food is over cooked, overpriced & under seasoned!"
Ambience and Decor
Pros:
"The general atmosphere was great!"
"Decor and appearance work well to be an individual look."
"There is an outdoor terrace garden which is a great sun trap in the summer."
"Nice atmosphere with sports being shown and a nice outdoor secluded area."
"Good venue, nice relaxed vibe."
"Personally, I love the interior... A joyous fusion of twinkly lights, glittery artifacts and rustic furniture."
"Great ambience and atmosphere!"
Cons:
"Unfortunately the worst pub I've been to in Croydon and the surrounding area - it doesn't seem to know what it is - a pub or a club!"
"An odd thing are the gents....putting the hand basins just above the urinal is a bit off putting."
"The only downside was that the toilets were in a bit of a state which can be off putting if you go in the middle of a meal."
"Strange small bar area where a queue is the norm is the only confusion."
"It should just remain as a pub and ditch the nightclub above."
"This is a quirky place in south Croydon. The decor is nice but bizarre."
"Don’t be fooled by its external appearance, they try too hard to disguise it from being an upmarket establishment."
Value and Pricing
Pros:
"Inexpensive, great value and high quality all round."
"Price of the roast is around £15 depending what you have."
"We took advantage of the Facebook offer for £10 mains."
"The service was fantastic and reasonable prices."
"Drinks and prices was moderate and value for money."
"Good location and pretty reasonable!"
"This place is good value for money so classy and the staff are amazing they really do make the place a warm and fabulous customer service environment."
Cons:
"£3 for a soda water with 1 segment of fresh lime- very poor."
"I feel that this venue is after your money and not interested in customer satisfaction."
"This wouldn't have been so bad if it weren't for the sheer price of the place for what you were getting it was honestly surprising."
"The christmas meal today was not complete for them to charge us more money on what we paid for the meal... no stuffing and cranberry sauce towards the end of the meal.... very extortionate for this time of the year...."
"Prices on menu were also incorrect to what was actually charged."
"I also ordered a pint of soda water and lime which was £2.50 - which seems a little excessive."
"Profiteering in the extreme."
Customer Care
Pros:
"Excellent customer care upon arrival by all staff, especially the Manager."
"The staff worked really flexibly to ensure our guests had a great time."
"We organised a gathering for 27 people at relatively short notice. Megan, the events manager was extremely helpful and accommodated all of our requests."
"A Good waiter comes over thinking something is wrong and sorts out our drinks and food while helping us move table."
"Staff were excellent. In particular, a young Romanian girl was very polite and attentive!!"
"The staff was great! With the kindest Manager! She is awesome!!"
"The new management provides excellent service, fast and always look out for our needs, performed by really warm and welcoming staff."
Cons:
"I had a terrible experience a few days ago and sent an email with some suggestions on how the experience could be improved in future for other customers. I didn't even get a response."
"They did nice food and drink but got our order wrong so one person had to wait longer for their food."
"You get told you can't order from the bar and it's table service only, but yet when you order they forget about the order."
"Don't go here if you don't want table service. They insist. And then they charge you for the privilege without prior warning. Shocking practice."
"However my gluten free dairy free meal got delivered with bread on the plate that was just removed and returned."
"Ordered beef roasts for 5 & all of the meat as inedible."
"Absolutely disgusting behaviour from the waitress/manager."