Western Eye Hospital Reviews Summary

Staff Professionalism

Pros:

• "Susannah is a true gem and bundle of joy in this hospital."
• "The receptionist, nurse and the doctor were all polite, friendly, helpful and professional."
• "The staff are excellent, highly competent and kind, and go out of their way to make you feel comfortable."
• "I found the ward staff were very friendly and helpful on both occasions and looked after me very well."
• "Everyone was so good, efficient and professional."
• "The staff at this Hospital were absolutely magnificent."
• "The staff have been extremely, kind and helpful."

Cons:

• "The nurses who were supposed to do an eye scan did not know how to use it."
• "Absolutely ignored patient and nurses in A&E department are so rude."
• "I found the nurses here rude and arrogant and one of the doctors dismissive."
• "Initial nurse was arrogant and rude."
• "Staff (nurses) here are extremely rude and completely dispassionate."
• "The nurses and the admin staff both. They were rude, slow, and looked like they'd never experienced happiness."
• "Rudest doctor I have ever known, didn't speak to me."

Efficiency of Service

Pros:

• "I was out of the hospital in 30 minutes!"
• "I was in and out within two hours. Amazingly speedy."
• "I made my way to Western Eye Hospital that same evening and was seen within 30 minutes."
• "Yet we were seen within 30min."
• "I was in and out in 30 min."
• "I was seen very quickly but with care."
• "I arrived at 6.15am and was out within an hour."

Cons:

• "Dreadful, send me an appointment, went I get there, which takes me 2plus hours, they tell me I don't have an appointment."
• "I was the only one who had waited three and three quarter hours."
• "Had to wait 3 hours for a private appointment despite having turned up on time!!"
• "Both times my wait has been over 5+ hours."
• "Came to this hospital with my mum around 1:30pm who was having issues with her eye, she was seen after 4 hours of waiting."
• "Sat in A&E for 3½ hours... told wait time is another 4 hours."
• "I sat for 4.30hrs and no one saw me."

Facility Condition

Pros:

• "Place was quiet, organised and well run."
• "The welcome station making you wear a face mask and antibiotics made sure everyone is safe."
• "Good consultation provided, Doctors are good, other staffs are generous and place is clean and proper social distancing is maintained."
• "Although the building is old it seems well kept and the 4th floor where I had the ops done has been modernised very recently."
• "I was then surrounded by Cleaners, spacious and welcoming waiting facilities."
• "I was able to wait in the waiting room on the ground floor."
• "Great service from here. So pleased. Thank you x."

Cons:

• "This hospital is not a children friendly hospital."
• "I noticed that the place was getting crowder and crowder as they had no queuing system."
• "The hospital, even the private treatment area upstairs seems to be falling apart and in dire need of a refurbishment!!"
• "The A&E area is a little cramped."
• "It was filthy and hygiene standards were very poor from staff too."
• "Outdated equipment in the private area, desperately needing an upgrade."
• "The waiting area is tiny no seating at all."