Dobbies Garden Centre Dundee Reviews Summary

Store Layout and Cleanliness

Pros:

• "Nice well laid out store with friendly check out staff."
• "Decent sized garden centre just outside monifieth."
• "Plenty of selection and a huge outdoor area with garden furnishings/plants etc."
• "This store has a Sainsbury's inside, a kitchenware department, bedding and home items, garden furniture, bbqs and fire pits, a tropical aquatic animal section, indoor and outdoor plants."
• "Wide selection of plants and household items."
• "Always clean and well stocked, they have corona guidelines in place."
• "Great retail experience, staff are always helpful nothing is too much bother for them."

Cons:

• "While I was sitting at my table beside the wall, couldn't help but notice how dirty the restaurant was."
• "The floor was also filthy with crumbs etc everywhere."
• "Attempting social distancing is difficult here. The layout is too random."
• "Shop is badly laid out and nothing is signposted."
• "On entering you are met with stained dirty floors, this sets the mood and standards to expect!"
• "The toilets looked dirty even toilet roll behind door to exit."
• "Cafe is very expensive and tables are dirty with used crockery."

Staff and Customer Service

Pros:

• "Very professional advice from Kevin in the outdoor plants section who's knowledge is exceptional."
• "Brilliant store. Staff polite and courteous."
• "Very friendly and helpful staff."
• "The staff are friendly enough."
• "Great cup of coffee and the staff are friendly and obliging."
• "A shoutout to the staff who are helpful, friendly and following the Covid guidelines."
• "Ken was friendly and helpful and happy to answer our questions."

Cons:

• "There seems to be a couldn’t care less attitude in the cafe hence the lack of customers."
• "Staff looked very demoralised and bored."
• "The staff were not helpful at all my shocking behaviour."
• "We cut out visit short left the store annoyed due to the rudeness and spent our money els where."
• "The lad doing the check in was too busy chatting up one of the girls behind the counter."
• "Was told there was no food the staff in the cafe are very rude, slow and have no customer service skills at all."
• "The staff too appear to be a bit fed up with the situation."

Food and Restaurant Experience

Pros:

• "Stopped past for some food, my wife and I were really disappointed by the standard of food and value for money we got our 2 year old a scoop of ice-cream £2.40 for a tiny scoop very poor value. Staff were nice and coffee and cake were fine."
• "The food was nice enough and presented well."
• "Dobbies is a nice place to go for a tasty scone and nice cuppa."
• "Lovely lunch in clean and airy cafe."
• "The cafe is great as well serves decent coffee and a good cooked breakfast."
• "An enjoyable place to go for a pot of tea and a scone for lunch."
• "Dobbies is a nice place to visit for garden n house plants garden furniture etc they stock a selection of clothes, footwear etc kitchen ware n many other things it also has a eating place well worth a visit 😊"

Cons:

• "Myself and my Fiancé were not impressed with the quality of food for the price paid."
• "There seems to be a couldn’t care less attitude in the cafe hence the lack of customers."
• "Steer clear of the cafe unless you have money to burn."
• "The bacon rolls were really bad and cold."
• "Worst hospitality I've had in a long time."
• "Shocking service in the restaurant."
• "Over priced soup, disorganised service/payment areas, floor filthy, glasses for juice with lipstick remain g from previous user."

Accessibility and Facilities

Pros:

• "Considering the restrictions on cafes and restaurants due to the coronavirus, Dobbies was well organised."
• "They do have a lift if you cannot walk up stairs."
• "It’s also dog friendly."
• "Visited here with the dog for the first time and loved it."
• "It really is a bonus to have a doggy friendly area in the cafe."

Cons:

• "Worst dobbies I've ever been into. No staff on tills, no hot food in restaurant, no lift to restaurant for disabled."
• "Also, I am a wheelchair user and found it very difficult to get into the toilet as the door is right next to a shelf."
• "The design is not friendly to those with mobility issues."
• "The lift also didn’t work either for disabled people."
• "Also, there is no space for a wheelchair user to get around the floor looking closer at items."