Halfords Autocentre Aberdeen (St Clair St) Reviews Summary

Customer Service

Pros:

• "The staff are friendly and understanding."
• "Very helpful staff."
• "The staff were efficient and courteous."
• "All staff extremely pleasant and helpful."
• "Staff were friendly and efficient."
• "Professional and courteous staff at reception."
• "All the staff we spoke to were super friendly and helpful!"

Cons:

• "Customer service horrible, they tried to lie to me."
• "Women at reception was very rude and unhelpful, flat our refused to assist me."
• "Customer service was horrendous."
• "Work carried out is of good quality and a reasonable price... unlike the receptionist who can be obnoxious."
• "Manager rude and condescending claiming car pulling to the side 'an untrue myth'."
• "Thieves! Not impressed with the service at all."
• "This place should be called Halfrauds instead Halfords."

Quality of Service

Pros:

• "Well executed AirCon service."
• "Got my car within a few hours and very pleased will definitely be back.. Thankyou guys did a great job.."
• "I had repairs and an MOT undertaken here and received a fast, friendly and efficient service."
• "Great service by Cody."
• "Very quick service."
• "Excellent service all round."
• "The job was done in a timely manner as well as a new set of front brake pads and a brake fluid change."

Cons:

• "Not coming back, ridiculous service."
• "I do not recommend Halfords services!!!! Careful!!! 👎"
• "If they can blatantly lie about an alarm issue would you really trust them to give you a true appraisal and costing for any work needed done to a vehicle ??"
• "Tried charging me for bulbs and adjustments to headlights... But carrying out 'work' that was not needed without permission."
• "So yeah don't trust them avoid at all cost."
• "Halford is the worst service in England. I will never shop there in the future and never take my car there."
• "Absolutely terrible, untrustworthy, shoddy and dangerous workmanship, they will break things, they will loose parts."

Efficiency and Timeliness

Pros:

• "I had pre-booked my MOT for 8:30 and arrived a few minutes early. The MOT was finished in about 45 to 50 minutes."
• "The reception / waiting area was comfortable and I was very happy with the entire process from booking through to picking up the vehicle."
• "So convenient, quick and easy."
• "Great communication throughout, will absolutely push for work vehicle to return here if I ever need wore work carried out."
• "Clear and transparent pricing, easy booking and was given a reliable time estimate for the work."
• "Took my car in to have all 4 tyres replaced, was ready within 2 hours of dropping it off."
• "Was informed when car was ready to pick up and it was ready and parked for an easy exit."

Cons:

• "I made an appointment for the alignment of the front wheels at 8AM and picked up the car at 2PM."
• "I got the receipt handed over but it wasn't explained to me."
• "After booked to replace 4 tyres... My car still parked on same place and same position. No work done at all."
• "Despite booking and paying online weeks in advance, they got their logistics mixed up."
• "Booked a tyre fitting... only to receive a phone call 20 minutes later to say the tyres were actually not in stock."
• "Booked my car for a M.O.T for 8am and had to wait 2 hours to get my car back."
• "Booked service for 12 o'clock, at 4 o'clock the car was still not looked at."