Hitchin Dry Cleaners, Alteration, Laundry Reviews Summary

Customer Service

Pros:

• "The staff here are so helpful and friendly!"
• "The customer service is top notch as the ladies who work there are always cheerful and extremely attentive and helpful."
• "Absolutely amazing customer service, super friendly and can't speak highly enough of them."
• "The ladies that run this shop are lovely, lovely people giving superb customer service."
• "The customer service was incredible, such kind ladies who were so personable."
• "The friendly and helpful staff made the experience even better."
• "Incredibly friendly too, had a lovely chat and they offered me a cup of tea."

Cons:

• "Cleaning itself was fine, if a bit slow. But they mislead on their website by implying they have free delivery; this isn’t really true."
• "They want me to come in at my cost and swap the shirts over. Far from a good experience and not one I’d return to."

Quality of Work

Pros:

• "The finish is fantastic, such a quality work. Highly recommended 😀"
• "Really lovely people and excellent work - made alterations to my suit and my bride-to-be’s dress."
• "I’ve used HDC several times for alterations, and every time I’ve been left impressed by the level of detail they put into the work."
• "Every seam on the garment was tidely finished and fairy even took the time to iron the garment."
• "The workmanship was flawless."
• "The needle work was very impressive and all for a reasonable price."
• "The two jobs were done to a very high standard and within 4 weeks for under £50 for both."

Cons:

• "Was quoted £26 for a replacement zip on a body warmer... Came back. New zip fitted. Different lady said.... that will be £36!!!"

Value for Money

Pros:

• "Charged a reasonable price for it and are always friendly."
• "Great Customer Service, Great Workmanship, Very Good on Price."
• "Fantastic prices at £14 for two suits."
• "Slider replaced in a couple of days for £12!!"
• "For both sleeves to be shortened at the shoulders, a waistcoat to be taken in all along the back and then the trousers pressed £60, a good price for my area."
• "The price was very reasonable for the excellent quality of work carried out."
• "They charged me 1/3 of what other places charged and they did it within a week."

Cons:

• "Good service but extremely overpriced! I went to them to get my dress hemmed and was shocked how expensive it was."
• "Most expensive alteration ever- charged £20 extra on top of what they had quoted me which was already more than I’ve ever paid before."