Bedknobs Reviews Summary

Staff Knowledge and Helpfulness

Pros:

• "Greg was very knowledgeable about mattresses!"
• "Excellent product knowledge from friendly staff."
• "Greg James, the branch manager, was incredibly helpful and knowledgeable."
• "Very impressed with the service and advice given by Greg at the St Albans shop."
• "The staff were very knowledgeable and helpful."
• "Greg was extremely helpful, knowledgeable and patient and made the whole process very pleasant."
• "The salesman was very helpful and explained all of the mattress options to us including firmness and construction, and let us try them out."

Cons:

• "The salesman implied that I had greasy hair and my wife was big, which left us feeling a little awkward."
• "The sales person is not patient enough, as specifically when there is another customer came in for enquiry, he is pushing and seems want us to done everything quick."

Delivery Service

Pros:

• "Free delivery & removal of old mattress/bed is a plus."
• "Delivery in less than a week is great service."
• "The delivery team arrived in the early afternoon, installed the new mattress and removed the previous one no questions asked."
• "Was quoted 2 weeks for bed to come into the store for delivery. It's now Friday of the same week and just had a voicemail left to say the beds in, when would we like delivery."
• "Swift delivery (next working day), removed old mattress free of charge."
• "Delivery was quick from point of order, well communicated and the whole process was friendly from start to finish."
• "The delivery was speedy and efficient."

Cons:

• "Only slight issue is that we were supposed to get given a time slot on the day but didn't."
• "A comment might be that a quick phone call before arrival might be helpful."

Product Quality and Pricing

Pros:

• "Having ordered beds from Bedknobs a few years ago, I can vouch for the long lasting quality."
• "Delighted with my new Buxton guest bed. Very comfortable fits perfectly in my spare room."
• "This is the second time we have been back to Bedknobs. Bought a mattress for one of my daughters a few years ago and loved it so went back to buy the same one for my other daughter - good quality and very comfy!"
• "The bed is good quality and well built."
• "I got a quality bed and mattress for a reasonable price."
• "The mattresses were all of very high quality and competitively priced."
• "The beds were great quality and very affordable - the most reasonably priced in the area."

Cons:

• "Beds qualities is average, mine is a divan bed with 4 drawers, top panel a bit flimsy."
• "Price 2.5 stars."

Customer Experience

Pros:

• "Helpful in store advice, reasonably priced and quick delivery of new mattress."
• "We will 100% purchase our next bed from Bedknobs!! Thanks again"
• "Buying from Bedknobs in St Albans was a very comfortable experience."
• "Altogether Bedknobs are a pleasure to do business with. Will use them again."
• "No hard sell from Greg just informative."
• "The service in the St Albans store was excellent - friendly, knowledgeable and helpful with no pressure to buy."
• "Would always recommend to friends and family."

Cons:

• "I wonder people gave 5 stars is because of the free gift."
• "Ended up they sent the wrong style of headboard for my son's single."