Disney Store Reviews Summary

Product Variety and Availability

Pros:

• "A large array of products from the latest Disney movies."
• "Lots of stuff in stock, whether you are a tourist or need to drop by and pick up a gift."
• "A great selection of Disney merchandise - some I haven't seen in other Disney stores."
• "This store has three floors of toys. They have marvel super heroes, Disney princess, Star Wars etc toys and dolls."
• "Visited with the family and this is now the only Disney store in the UK. Fantastic store with loads of variety across 3 floors."
• "They have toys, costumes, books and many other things from almost all the Disney characters."
• "Every Disney character and movie seemed represented in cuddly toys, clothing, mugs - you name it!"

Cons:

• "As Donald merchandise is often quite rare compared to his companions of Mickey and Minnie, I came to this shop expecting a treasure trove of Donald memorabilia and was disappointed deeply."
• "Disappointing :( was expecting to be a lot more than it was considering it’s one of the only Disney stores in the UK now however it was just lacking in variety."
• "Unfortunately the section for mainstream Disney products was disappointing, I was hoping for more clothing products."
• "Very nice store to visit but very expensive items to buy most of the toys and clothes are all made in China."
• "After all it's only avengers and toy story action figure, maybe some back pack and mugs, nothing really attractive."
• "For adults, way less homeware etc than they used to have when they had more stores throughout UK."
• "The last Disney shop in the uk... just didn't have anything special in it all stuff that you can get in primark."

Store Atmosphere and Layout

Pros:

• "Always magical, really."
• "Amazing layout! Nice carriage to take pictures in and beautiful gifts for kids and adults."
• "Considering it's the largest Disney Store in Europe, I've never really found the Disney Store on Oxford Street to be too overcrowded."
• "Lovely Disney store, multi level shop with colourful decor, lots of toys, merchandise, fancy dress costumes, clothes, mugs etc for sale, an interactive screen area for children."
• "The store is made up to look like various castles and things."
• "We enjoyed our visit a Lot at The Disney Store Oxford street. The decorations are great and offer a Foto opportunity."
• "This truly enormous shop takes you right into the magical world of Disney!"

Cons:

• "This place is little bit dark, not enough light."
• "The layout could be better, it doesn't really accommodate for people with prams and pushchairs so people in wheelchairs have no chance."
• "The shop is way too busy, noisy and is full of tourists. The staff are completely overwhelmed."
• "Felt quite empty in there. Merchandise was spaced out with large sections for cups + Christmas decorations whilst clothing and plushies were small in comparison."
• "It also looks massive on the outside but the Star Wars and Marvel floor feels quite small."
• "Given the side staircase and the lack of flare upstairs, it did feel like less effort had gone into the Marvel and Star Wars stuff."
• "Where's the magic? Really loud music... no atmosphere in there."

Staff and Customer Service

Pros:

• "Really had a good experience at this store. Staff are warm, welcoming, friendly and very helpful."
• "Staff are very friendly, as you would expect from Disney."
• "Great stores, toys are top quality, atmosphere is great, nice service."
• "Awesome shop and has friendly staff!!"
• "The staff however were very pleasant and helpful even with the immense pressure they were under."
• "The staff are all amazing and very clued up on all things Disney."
• "Staff very friendly as you'd expect."

Cons:

• "Very rude to customers.. The White lady with blonde highlights who is working downstairs at 8:20 pm on the 30th of August 2022 most unrespectable rude and racist person I ever seen!"
• "Absolutely awful customer service, If you're thinking from buying from the store, or the online store DON'T bother."
• "The staff were too busy talking to each other."
• "Had a small upset with one of the staff. She was very rude to my daughter which is a shame as all our previous visits the staff have been awesome."
• "When I asked their younger staff member about this, I received rude service with indifference and mock, telling me to go online instead."
• "Also we encountered a very bad experience with one of the cashiers."
• "The young lady behind the till was very polite and helpful until she called a manager to help with my request and my request was what was the sizes of the figures inside the small box, but the manager refused to help me."

Pricing and Value

Pros:

• "Who doesn't love Disney... Well I prefer it when they're having a sale!"
• "Check the Disney website for better deals."
• "Prices yes, they are high, but there's special buy offers (like 3 for 2 - spotted on mugs) and always check the label as item may be actually on sale."
• "With all licensed products in reasonable prices and on good sales, it is a very good place for buying your gifts."
• "The prices weren't as crazy as things compared from other shops, so that's a good thing."
• "Prices are fantastic, for where the store is located."
• "Lovely store that you will enjoy every second inside & the prices are absolutely amazing comparing with another countries."

Cons:

• "I find the merchandise here to be a little expensive."
• "We didn't buy anything as quite expensive and didn't really want to be carrying shopping around all day."
• "Many things doesn't look like it's quality is worth that price."
• "Full of overpriced rubbish for the most part."
• "The goods (toys, games,and other gifts and thing) are highly overpriced."
• "Very pricey even with discounts."
• "Stuff is a bit more expensive which was not a big surprise."