Jump In Adventure Park Esher Reviews Summary

Facilities and Activities

Pros:

• "Fantastic place for kids with lots of energy."
• "Not just a trampoline park but also a clip and climb too."
• "Great spacious place with lots of jump space, soft play, and climbing."
• "Has a trampoline park with slides and a separate climbing wall section."

Cons:

• "For a trampolining park, the soft play is incredibly basic and babyish."
• "The soft play is located right next to a large bouncy castle slide which soft play users are unable to use."
• "Some attractions are often broken or not enough staff to man them."
• "Certain sections shut due to not enough staff."

Staff and Service

Pros:

• "Staff extremely helpful and great with kids and grown-ups alike!"
• "The staff was very friendly and service was very quick."
• "Special thanks to Charlotte who was particularly helpful."
• "Staff member Adam assisted the kids brilliantly at encouraging and engaging the less confident ones."

Cons:

• "No one was cleaning and staff were nowhere to be seen."
• "Staff constantly congregated together having chats amongst themselves instead of supervising."
• "Went for a birthday and it was chaotic, not organised, staff are rude."
• "Employees were absolutely clueless, a young girl was vaping on the trampolines and no one did anything."

Food and Beverages

Pros:

• "Food was reasonable and good quality."
• "Café experience had efficient table service."
• "Food is tasty and reasonably priced."
• "Great selection of snacks for hungry boys."

Cons:

• "I ordered a drink and this arrived after 20 minutes."
• "You are not allowed to take your own food in, so you have to buy from the overpriced cafe."
• "Food ordering system via QR code long and cumbersome."
• "Food was average, found hair in my pizza."

Cleanliness and Maintenance

Pros:

• "The place is new and was very clean."
• "Very clean venue, helpful and energised staff."
• "Facility is very clean and well-maintained."
• "Lovely clean and safe venue."

Cons:

• "The floor was full of spilt food and drinks."
• "No control over guests going from one area to the other."
• "Tables / cafe spaces to set down in were very far from clean."
• "Dirty, disgusting, no tables cleared, unorganised."

Accessibility and Convenience

Pros:

• "Parking was also a nightmare - not enough space at busy times."
• "Finally something to do with kids in a local location."
• "Venue and staff handled our 25 cubs perfectly, plenty of walls to climb."
• "Very glad there's plenty of parking on the industrial park."

Cons:

• "Parking is a nightmare. Took 15 minutes to find anywhere to park."
• "Jump In is in the middle of nowhere with other local warehouse businesses attached."
• "Long queue, takes forever to get through, lost 20 minutes waiting."
• "Certain sections shut asked why told not enough staff but lady said she would ask manager this didn't happen."

Safety and Supervision

Pros:

• "Staff were very vigilant and really took the time to support each child on the climbing walls."
• "Great jumping and climbing experience. Very clean and lots to do."
• "The court Marshall’s presence gave me peace of mind."
• "Staff are very friendly and food is amazing."

Cons:

• "No one was monitoring wrist bands and it seemed a bit of a free-for-all environment."
• "Staff members supervising the safety video introduction was too busy on his phone."
• "The safety helmet on the death slide slipped off a child's head and around their neck."
• "I've let the poor service in the cafe slide and the poor table layout etc etc. but the sock enforcement of only Jump In socks has pushed me to say I’ll not be returning."