"The team are always so professional, friendly, trustworthy and welcoming."
"Very friendly staff. We were kept fully informed of any issues identified with the vehicle and other options were investigated regarding parts required in order to keep costs down."
"The service team are very helpful and explain things in terms I understand."
"Their staff are knowledgeable, friendly and polite."
"Very professional staff as well as friendly."
"The staff are exemplary, they could not be more helpful."
"Mark on service desk who is always polite, respectful and attentive to my questions."
Cons:
"Terrible. No one answers the phone and when they do they say they will phone you back as no one is available only to take your number and we will call u back, and they don't."
"I bought a new XC90 from this dealer. Communication was rubbish."
"Parts.got told they would ring me back.they didn't.nobody knows anything there and it takes ages to get parts etc."
"Helpful when you are buying a car but after they have your money they don't want to help."
"Absolutely disgusting customer service. They do not know what is standard on the car."
"Discusting customer service and treatment of the customers."
"Absolutely disgusting customer service."
Facilities
Pros:
"Superb customer facilities, super clean and fresh."
"The facilities are like a show home with free refreshments comfy seating and spacious work space to catch up on emails etc."
"Comfortable and good facilities with free WiFi."
"They have a lovely, new, purpose-built showroom and service area (now a few years old) within easy reach of Canterbury, with good facilities."
"Great facilities for customers who are waiting for work to be carried out on their car."
"Easy to find with ample parking, 5 star environment with attentive staff."
"The amazing high Tec, very busy workshop is visible from the waiting area and resembles a spotless Operating Theater!"
Cons:
"Pulled up and had a look around stocked cars with my wife. But no one acknowledged us or came out to meet us so got back in my current only one year old car and drove off."
Service Quality
Pros:
"The recommended works on my C30 were carried out efficiently and in a shorter time than originally anticipated."
"Fantastic service. Vehicle had an issue which was resolved under warranty."
"Excellent service for my Volvo. Not cheap."
"The actual service was completed on time including discovering two faulty tyres and replacing, after tracking corrected."
"The service on the vehicle extremely comprehensive with a health check video sent to you during the day and a follow up call to check all is well."
"Once again an excellent overall high quality service."
"The service I've received whenever my car has gone in, be it for service, MOT or repairs, has always been awesome."