Barking Sporthouse and Gym Reviews Summary

Customer Service

Pros:

• "The staff are friendly and very considerate."
• "What really impresses me about this place is the amazing friendly and helpful staff."
• "The staff at the front desk were really helpful."
• "Massive thank you to Laura the Duty Manager who went out of her way to ensure the children enjoyed their day and had a great time!"
• "the staff were really friendly, helpful and welcoming"
• "ella was very helpful and she’s always very welcoming towards myself"
• "The three young ladies who were supervising the trampoline area were really helpful and really looked out for my young children."

Cons:

• "The staff was extremely rude and simply made us feel like we were rubbish and shouldn't be there."
• "Unacceptable, rude and unprofessional way to talk to your customers, mrs ARETHA."
• "By far the worst ever place I have been too, the staff have the worst customer service skills ever."
• "the female staff member has a really negative and rude attitude to everyone."
• "Staff plays on a phones at the reception and look far too young to do the job."
• "Only downside was 1 member of staff working at the reception on a busy Saturday afternoon... he was rude too, couldn’t handle it and was rolling his eyes and sighing at customers."
• "Overall staff at reception was very rude as well."

Facilities

Pros:

• "Great skatepark with a big selection of ramps, dropins, bowls, half pipes, rails... It has it all."
• "We always have the best time here running between the trampoline park and soft play area. It’s a huge space and really well laid out."
• "The gym is very big for what you pay and the facilities are good."
• "Huge three level building with various types of machines."
• "Best soft play and trampoline park I’ve been to, very clean."
• "Lots of activities like skateboarding, badminton, kids parties space and so on."
• "Great Trampoline park. Big, well maintained."

Cons:

• "Most of the equipment is old and worn out."
• "The machines are also not maintained very well, and takes ages to get fixed."
• "Maintenance here is also very poor, the ceiling is falling apart and faulty lights are not fixed."
• "It has atrocious changing and shower facilities. No cubicles, the showers are open, and no lockers in the changing room."
• "Only one changing room available for 30+ people's at the time, sauna doesn't work for more than a year, dusty."
• "The toilets also dirty and tired."
• "Room looked gross, food leftovers on a carpets, dirty bin, lockers broken not even working."

Booking and Payment Process

Pros:

• "Better Extreme finally came to Barking and Dagenham borough. This venue is well situated with easy access from A13."
• "Free and plenty of parking onsite."
• "If you're driving come down Lodge Avenue if coming from Longbridge road follow down to Barking FC 2nd Right for Entrance or From Ripple Road the same and enter just after ST Cedds Church First Left For Entrance."
• "Delightful good fun for kids and adults with free parking."
• "Local to me, but going for the first time for my friends son birthday party. Very large premises, housing gym, sports house, soft play and bouncing play."
• "The price was really reasonable compared to most trampolining places."
• "The trampoline park numbers are being kept low so it is easy for your family to social distance from others whilst still having lots of fun."

Cons:

• "After payment there wasn't any reference no on screen with no confirmation email."
• "The person on reception informed that they don't take payment over the counter and I had to do it online."
• "booking the activity for them was a nightmare."
• "no booking was found. And when a booking was found, it listed my name as well as 3 juniors - clearly not the details I’d provided"
• "They always give misleading instructions to their customers."
• "Very complicated system to book in with no desk help. Wasted 45 minutes on entry."
• "They charge adult even if they are just supervising their kid."

Value for Money

Pros:

• "The jump park here is amazing for the low price."
• "Great fun hour with the kids just being silly."
• "Good price too for everything that's offered"
• "We visited the trampoline park and had a great experience."
• "We had my daughter's birthday party yesterday, and We Enjoyed Every Moment."
• "Children had great time."
• "Fantastic. Good fun for all the family."