Domino's Pizza - London - Docklands Reviews Summary

Food Quality

Pros:

• "The lotta choca (chocolate pizza)was very delicious and I would recommend trying it out."
• "No such problems though, pizza arrived within half an hour, with no mistakes despite us making some alterations, tasted exactly as expected from domino's."
• "The pizza was piping hot and very very fresh dough. Really delicious thin crust pizza."
• "Lovely pizza and got the dominos docklands deal which was great value!"
• "Fresh pizza while you wait you cant go wrong with this Domino's Pizza."
• "Does what it says on the tin basically. pizza is more often than not generously loaded, wings are succulent, juicy and not burnt."
• "Considering what I read in the reviews I still placed an order. My order was with me within 20mins which made me really Happy."

Cons:

• "The black olives on the pizza were definitely expired! It had a weird taste and an even worse smell."
• "Ordered today - 2 medium pizzas (1 tandoori hot, 1 meteor), 3 sides, an ice cream and a drink. What turned up was another story... 2 medium pizzas, 1 meteor and 1 vegetable pizza with a (no joke!) piece of SELLOTAPE COOKED INTO IT."
• "The 2 stars are for the accurate delivery times. The pizza itself is possibly the worst pizza i've ever eaten."
• "The worse Dominos pizza ever. The guys were using out of date dough."
• "Food arrived after an hour luke warm, not eatable at all. Had to throw away."
• "The pizza had 2 (what looked like a man's hair) on it."
• "Tomato and cheese pizza was burnt really bad the cheese was black on it."

Customer Service

Pros:

• "The delivery driver was really nice and polite and did his job really well."
• "Really friendly delivery driver."
• "I interrupted and told them I was there first. They apologized and helped me with my questions."
• "Great pizzas but also stellar team!!!"
• "Ali and his colleagues assisted me to keep her safe until an ambulance finally arrived (3h later....)."

Cons:

• "You should close down the store or change your staff!!"
• "The staff was very rude to me when asking simple questions and failed to answer me at all, then proceeded to hang up on me."
• "Called to order a pizza, the customer service over the phone was extremely poor, they have no manners."
• "The manager in dominos known as Irfan is horrible, I did not receive my order and he said I was lying."
• "Was shouted at after phoning up to inform them of the standard of the pizza."
• "Extremely POOR and BAD customer service and delivery."
• "The delivery driver was rude and dangerous."

Delivery Service

Pros:

• "My friends and I order from this store regularly as it's the closest and we've always received our food delicious, hot, and melty within 20min, no exceptions."
• "Ordered using the iphone app, came in half an hour, piping hot!"
• "The food came after 15 minutes and it was hot."