"Very satisfied with my recent purchase, very friendly and helpful staff that work in Slough branch."
"It was a pleasure to deal with someone who was friendly, very helpful & polite."
"Always a pleasure to deal with AT Models. Friendly knowledgeable staff, good stock and reasonable prices! Fully recommended."
"Superb customer service, Raj from Sales was quick to reply to any question."
"Very Helpful and kind staff and very neat and clean presentation making and take care very much on orders and postage."
"First class service I have been using this shop for some time now and they go above and beyond and are very knowledgeable on their products well done to all the staff."
"Great customer service by a very friendly team who are willing to help you and won't make you buy above your needs."
Cons:
"The only problem wasn’t with the shop but with shipping company FedEx… I had to go to their depot to pickup the package myself or I wouldn’t have it before the weekend… change your courier."
"I have made order and after 3 months they telling me that the order still not arrived, I’ve been calling them every second week, all what they say 'It will be here next week'."
"I ordered a pinion on Sunday. By Friday it hadn’t arrived so I emailed Friday morning. It is Saturday afternoon now & my email has so far been ignored."
"Poor customer service. Product I ordered to collect instore was not available despite Tony, sales person, confirming he'll be at the store when I arrive and that the product was 'on the shelf' behind him."
"Support is difficult to get hold of. A week later and still nothing... hope to get this sorted soon."
"Been to this store twice, both times a bad customer experience..people at this company are rude and lack basic etiquette and lie to your face."
"Asked by AT models to leave a review….. not impressed!! Ordered nearly a week ago, dispatched days later and still not received it."
Delivery & Shipping
Pros:
"order promptly shipped RM 48hr - arrived on time, v well packed!"
"A small spare part for my Align 700N, ordered on Sunday evening, has been dispatched on Monday and arrived on Tuesday by Royal Mail."
"Ordered parts for my sons plane he was given for Christmas. Parts ordered 27th and arrived in Ayrshire on 30th Dec."
"ATModel is able to ship the goods in a couple hours and, for me able to let you receive the package (in Italy) in two days."
"Twice ordered late in the day and got a dpd delivery the next day."
"The item I ordered was delivered in good order and was as described."
"Another order fulfilled and delivered quickly in April 2003! These people are dependable!"
Cons:
"Parcel was shown as shipped as advertised in 4 days not 2 as advertised."
"Great service yet again, item at Good price, despatched promptly, I can say nothing bad about the service. However Royal Mail on the other hand are bloody useless, paid £3.00 extra for 48h guaranteed tracked service, and here we are 104hrs later, still no parcel or useful tracking information."
"Parcel was shown as shipped as advertised in 4 days not 2 as advertised. No DHL tracking info available after a week."
"The only problem that concerns me was the packaging of the two Lipo batteries that I ordered. They were in their lightweight plastic covers with a bit of cardboard wrapping not giving much protection at all."
"The item I ordered was delivered in good order and was as described. However, I elected to pick the item at the Helifest festival at Weston Park. I went to pick them up on the Friday to find AT Models weren't going to be there until the Saturday!"
"Unfortunately there was a part missing but again they got the part to me before 10am on a Saturday to a remote'ish location."
"A bit disappointed with this company, and the product I got from them. I was told I'd have next day delivery which didn't happen."
Product Quality & Selection
Pros:
"All 3 excellent instruction videos & v informative!"
"Excellent service as always, very good prices with fast dispatch, products of great quality even the ones I incorrectly ordered 🫣."
"Good value for money and an impressive selection of stock to chose from."
"The service and advice is highly recommend, parts are always in stock and at really good prices."
"Best online rc shop for align products. Good prices and massive stock for parts. I'm one very happy customer from Cyprus."
"Great range of models for all budgets and experience levels."
"The parts were really sturdy & the delivery was very very quick."
Cons:
"I bought LIPO batteries from this dealer, the product text was that the batteries were 45C continuous, when I got them it was written on the label with tiny text that they were 30C cont batteries and not 45C."
"Purchased two 5 metre rolls of Easycote covering from ATModels for a model I'm building. The adhesive wouldn't hold tight to the wing, and left the colour smeared over the balsa airframe."
"So far the Hobao Hyper VS has needed a new servo horn as the original throttle one stripped causing it to crash, and an engine reseal due to running problems from when it first came out of the box."
"I ordered 6 JR extension leads which were sent quickly. 4 are exactly as ordered, 2 are not quite correct - they are the locking type and had been assigned the non-locking type code when the packets were labelled."
"There was a problem with my first car which, at first, appeared may be operator error. When it turned out that the car was actually missing a bearing in the rear differential, the guys were quick to send out a replacement unit."