Animal Ark Vets Reviews Summary

Customer Service

Pros:

• "Customer service from reception at Animal Ark overall has been good up until recently."
• "No matter who is there on reception you always know you will be welcomed with a big smile and that does take away the stress of going to the vets."
• "Thank you to reception for the smiles and the coffee on arrival."
• "All staffs are very friendly and smile all the time giving you a positive feeling as soon as you enter the vet."
• "The reception staff are really friendly, helpful, upbeat, like to have a laugh and are 'super' cool."
• "The Ark Vet staff are always so friendly and chatty, they always look after me and listen to me when I am chatting, especially the nurses and desk staff."
• "I have been with Animal Ark for 11 years & I have always found all the staff to be Amazing. From being greeted by the very friendly reception staff, the very caring nurses & the very experienced Vets."

Cons:

• "Unfortunately she’s ruined it for the team with her rude and abrupt nature towards phone calls."
• "Not happy with the service provided, emailed a letter explaining why to their reception email address. Completely ignored it so they seem to have no interest in acknowledging my complaint."
• "However, the reception staff are the rudest, most incompetent, unhelpful and unprofessional I've ever come across!"
• "The staff are rude and never call you back."
• "The receptionist also need training, no compassion what so ever and won't call you back."
• "Yesterday I came over to drop off a pigeon... one of the receptionists that I was dealing with just genuinely had no compassion or just didn’t care."
• "Last year it took one of them (Debbie) over two months from December send a letter to my insurance company after she had been asked by the vet to do so."

Veterinary Care

Pros:

• "I have been with the ark for 12 years and I have had a good advice and care all throughout my time with them."
• "These friendly Vets show their love for their work, the animals they treat and care for the owners."
• "Made me feel like Zig & Zag were in safe hands & they knew all about exotic breeds."
• "The care and respect we received from all staff, especially Lyndon, was out of this world."
• "For Doris Banham dog rescue to be able to bring any dog down for treatment at any time of day and night is very special for us."
• "The treatment he received was great. My dog has suffered with ongoing ear problems for many years. Today, I was offered a different treatment I have never been offered at any other vets before."
• "Caring vets and staff away willing to help, and give their time and experience to help solve a pets problem."

Cons:

• "If he didn't know how to treat the bird, he should have said so and referred to an avian vet."
• "All the super nice and lovely vets, nurses and receptionist are gone."
• "The standard has not only dropped, but the vet's in general do not have the same standard before the takeover."
• "These Vets are MONSTERS - Do not trust your pet's life with them!"
• "The care from the vets is sub standard."
• "They gave literally ZERO information on his condition, they just repeated everything we said to them, back to us."
• "However, the reception staff are the rudest, most incompetent, unhelpful and unprofessional I've ever come across!"

Pricing and Charges

Pros:

• "They used to give me discount for the really expensive things."
• "That said, we've always found Animal Ark to be fantastic value for money, and never felt that we nor our animals are treated is a cash cow."
• "Ps. They're good prices too as I found out with the Lizard bills."
• "Their prices are the best I have ever paid and coupled with the service provided this place is truly outstanding!"
• "The areas are always clean and hygienic and the prices are very reasonable."
• "The prices are much more reasonable and I feel like I am given the information I need in order to make a decision about my dog's treatment."
• "We got one months supply of 3 sets of medication which was 3 times cheaper then the 1 medicine, prescribed for 1 week that our dog couldn't take in the end due to it causing him to be sick."

Cons:

• "They over charge and months later they will send you an invoice for consultation they agreed not to charge."
• "Greedy place, high charges, it’s only business and money interest!"
• "The price rise from £23.05 in October gone up to £38 ridiculous!!! Same thing but again it’s only their interest."
• "However, when one of my friends brought my cat to the vet few days after, they tried to charge him a full price, including £21.45 of consultation fee."
• "I am traumatised by the inadequate care given, the constant bills thrown in my face, the extortionate fees they charge."
• "my cat's leg got shattered in 2 places so they amputated it. i had to pay extortionate prices to get this done and they didn't do it properly."
• "They could have killed my dog if that lump was Cancer it would have spread. All for the sake of £200."