Cambabest Builders Merchants Reviews Summary

Customer Service

Pros:

• "The gentleman at the counter was really helpful."
• "I usually go to Barry or Sam who are very helpful, but then again most of their staff are helpful and know what you're talking about."
• "Although we have had many issues with our order and bad customer service over the phone, today I spoke to Mohammed and he did exactly what he said he would do."
• "The staff are very knowledgeable and a pleasure to deal with."
• "The delivery driver was very friendly and stacked everything tidy on the driveway."
• "Absolutely fantastic customer service from Soni today! he was so helpful and funny!"
• "The lady Helen was ever so helpful and gave me so much advice."

Cons:

• "The company and its employees' treatment is not good towards customers."
• "The staff are rude, unhelpful and unprofessional! BAD CUSTOMER SERVICE!!"
• "Extremely poor customer service. The staff including the owners are very rude and arrogant."
• "Customer service is shocking!!"
• "Very rude people who don't know what customer service is."
• "Avoid at all costs! Staff here are extremely rude and not helpful in the least."
• "Absolutely disgusting customer service skills from the main phone handlers to the delivery drivers."

Pricing and Quality

Pros:

• "First and foremost pricing is very competitive here, this in isolation is great."
• "The price and quality is very good."
• "They were the best price overall for slabs, sand, concrete etc too."
• "Cheapest in Birmingham. Selco trade with extras still can't compete."
• "They trade from low margins without neglecting quality, and when I compare prices, Cambabest always come in below all their competitors or price match."
• "Cheapest and best place around."
• "In my opinion they charge reasonable prices."

Cons:

• "Cheap material but many lines compromised in quality."
• "Cheap for blocks, bricks, sand, and cement. Smaller items are very expensive."
• "Then I started to notice anomalies in the pricing."
• "Charge 10% on value of returned items plus delivery charge."
• "Last straw is just ordered 2x new doors worth £400, both totally damaged and I have cctv footage of the driver dragging them around in front of the house."
• "Bought some paving which when delivered has rust stains on many of the slabs."
• "Terrible service. They charge you for a flimsy 'plan' of kitchen which can be obtained from elsewhere for free."

Delivery Service

Pros:

• "Materials turned up exactly when stated, everything there, (1 bag of cement was split but you expect things like that to happen) and I had an extra £98 in my back pocket."
• "Placed a very large order (2 trucks needed!) mid lockdown and although I had to wait for some items they delivered promptly."
• "Delivery was always on time (most the time the first day out of the 2 days i was told)."
• "We waited two days and all our materials delivered to our Worcester address and the driver was a smashing lad helpful professional."
• "Delivery was on schedule."
• "In spite of some of the bad reviews, i found cambabest absolutely brilliant, all my material was delivered on time."
• "My partner's son has used them and is very pleased with quality and service."