Furama Palace Chinese Restaurant Reviews Summary

Delivery & Service

Pros:

• "Order from here once a week, never fails to deliver speedily and food is always hot and great."
• "Staff were helpful and friendly, food was good, with easy parking."
• "The staff are truly amazing! Highly recommend this restaurant."
• "Attentive and fast service by knowledgeable, friendly staff."
• "The service was great and friendly for the most part."
• "Amazing place! Me and my wife have been many times over and have always had the best service."
• "Staff, happy, polite, attentive."

Cons:

• "Delivery time is absolutely appalling."
• "Food was lovely and quick service was great until final clearing cutlery slapped on table plates been put on top of one another sliding off all over the place nearly covered 2 of us."
• "The food is very good and full of flavour. We ordered from user eats and tried to call the restaurant but no one picks up the phone our meal.was nearly an hour late."
• "A male wearing glasses was very rude when taking our order and seemed very miserable."
• "The waiter was just standing there for a minute not saying anything that made me feel weird."
• "We were also stopped at the door as we were leaving and accused of not paying."
• "Tonight the customer service from one server in particular was appalling."

Food Quality

Pros:

• "we took the £16 all you can eat option the food was outstanding, all fresh and cooked to order we left the place stuffed"
• "The food has been fantastic with the service on point!"
• "Tom yum soup with king prawn is superb."
• "Actually the tastiest, freshest most fantastic Chinese food I have had."
• "The fried rice was light and not over salty like some can be, and the chicken balls were the best I've had."
• "Very good food. It was good variety, good low waste policy, lovely HOT food."
• "The food was excellent and as advertised, it is all you can eat."

Cons:

• "The beef was like jelly, never seen a cow and the Chinese curry was identical to an Indian korma."
• "When we did order our food, it wasn’t the best at all, a bit dry, didn’t look nice, wasn’t nice if honest."
• "Crispy chicken with orange sauce was soggy."
• "chicken chow mein had no chicken in it"
• "The chips tasted old and were dry and look warm."
• "Beef tasted of meat tenderiser, chicken had a very strong frozen taste"
• "Fillet steak curry was fatty chewy beef and weak watery flavourless sauce."

Value & Pricing

Pros:

• "All you can eat was amazing! A wide range of menu, with a small portion of mains so we could have everything we wanted to have without wasting anything."
• "Good quality food at good prices"
• "The price was also very reasonable too."
• "Good value for money. Compared to others with it being all fresh and hot and tasty."
• "Reasonably priced with a refillable soft drink and £4 for a very good pint."
• "The all you can eat menu is well priced."
• "all you can eat buffet served to your table, starters as much as you want, then mains mixture of different main dishes, no problem asking for more"

Cons:

• "our bill of £171 was excessive to say the least"
• "Prices are extortionate."
• "Crazily expensive at £17.50 per head"
• "small portions of food seemed to be serving for 4 not 7"
• "We love your Chinese however your so called sharer chicken box is a disgrace for the price compared to other restaurants."
• "Ordered tonight through uber eats, we ordered at 17:50pm and rang a few times to chase the order up, it arrived at 19:25pm."
• "Placed the order at 17:50, and the food came at 19:52 - eventually, I got fed up of waiting."

Ambiance & Decor

Pros:

• "The look of the place is very good"
• "And the new decor really suits."
• "The best Chinese food we have tasted in our area!"
• "The decor very modern and pretty, very enjoyable evening."
• "its open yet private eating areas allow the conversation to flow it's not over crowded and plenty of room around each table"
• "Walking in the building looks nice, no mess anywhere."
• "The inside of the restaurant is very good too and looked clean and inviting with a very well stocked bar."

Cons:

• "The seating arrangement resembled more of a cafe setting, devoid of any table linen or decorative touches to enhance the atmosphere."
• "Upon entering, the ambiance was lackluster."
• "It was very cold in the restaurant."
• "We all saw mouse traps around areas of the restaurant with a huge box also that We believed to be a rat trap."
• "The venue has no atmosphere and very poor management."
• "The decor of the Furama palace is also superior to other Chinese in Newcastle, it's simplicity is elegant."
• "The plates our food was served on were the same size as saucers that tea cups are put on."

Customer Service

Pros:

• "The staff are great"
• "the owner is very kind and welcoming introducing himself and the staff are always checking if you need or want anything to a relaxed manner"
• "All the Staff are Nice, the Owner is a Real Nice Genuine Guy, who Cares about his Customers."
• "the staff very helpful and where very tolerant of two under 3 years old children who where having their first restaurant experience"
• "The food was excellent, the staff was very helpful and happy."
• "The service very attentive and polite."
• "Lily and Michael were amazing hosts, we came for a work do and everyone was amazing, accommodating and the food was great."

Cons:

• "A male wearing glasses was very rude when taking our order and seemed very miserable."
• "The waiter was just standing there for a minute not saying anything that made me feel weird."
• "We were also stopped at the door as we were leaving and accused of not paying."
• "Tonight the customer service from one server in particular was appalling."
• "Absolutely disgusting attitude from a male waiter, pathetic on purpose slow service ticking the 2 hour clock down!"
• "Chicken gyozas were hard and burnt."
• "I Don't recommend this Chinese at all and I will definitely not be ordering from here any time soon."