"the service we received from the house cleaner was 10 out of 10"
"However I do want to praise one member of staff called Charlie, he was so polite and respectful even though the poor boy seemed stressed."
"Staff are friendly the one lady who work there gave my 17 month old a balloon which made her day."
"Supported our service user to go there regularly to integrate within the community. Staff are kind, understanding, considerate and aware that customers' needs are important whatever their abilities may be."
"Drive thru server is great, although I have never caught his name."
"Good service and good food. Staff are polite and friendly."
"Staff always friendly and welcoming here without any attitude unlike the one at The Fort."
Cons:
"Miserable staff other than the guy that took my order"
"the staff were not bothered about serving anyone they were rude"
"Never gets orders correct, I'm sure basic English and maths are required for the job.... and they still can't count the correct amount of items."
"Visited today, and the attitude from management and other members of staff was disgusting!"
"the staff don’t listen to your orders"
"Staff are slow to serve and not very friendly."
"Service very slow even at quiet times, orders regularly wrong and staff miserable."
Food Quality
Pros:
"This restaurant was clean and tidy."
"Food really nice."
"No problems with the food."
"Food was delicious and quickly made despite a large queue at drive in."
"The whole order was cooked to perfection. Not greasy."
"Everything was great, from the drive-through staff to the food!"
"Piping hot food, quick service."
Cons:
"So today I decided I wanted a McDonald’s for dinner, the food overall was bad the fries were overcooked and left a bad taste in my mouth."
"The chicken mayo is always soggy and the lettuce is never crisp"
"Disgusting! Over cooked cold fries and the burgers are alway cold."
"The food was awful."
"Shambles, this restaurant serves poor quality cold food the presentation is shocking."
"Cold Big Mac, no pickles... Cold fries, no salt."
"Absolutely disgusting stone cold food"
Order Accuracy and Wait Time
Pros:
"Quick service. Good hot. Tables could do the cleaning quicker. But we found a table that was partly clean."
"A large queue as usual, so while sitting in it, placed my order, left the queue and parked in the click and collect space, chilled waiting for our food which was brought out in less time than queueing at the drive in."
"Our meals were ready and served in 5min to placing order."
"Even thou the order was slightly wrong they sorted it out quickly and very good attitude."
"Staff apologised, was lovely and waited for me to check everything was there on the click and collect."
"Its no different to any other McDonalds. Quick service. Our meals were ready and served in 5min to placing order."
"Was served by a lovely lady name Janaiah today, made sure my order was all there and was all round just a perfect example of how front of house staff should be."
Cons:
"was made to wait 15 mins Because the till was down"
"Have the chefs fallen to sleep or is there just a complete lack of curriers? Ordered food at 1:22 and STILL hasn’t arrived!"
"then food arrived with food missing so had to go back in to collect them and the they got my order wrong"
"Ordered food in the store, when got home and opened the bag, our mozzarella sticks were missing. Not great food when got home as well. Chips were undercooked. Wrap was cold."
"Bought a meal from this branch. Waited ages in the drive-thru even though there was only 1 vehicle in front of me. When I got home the meal was awful!"
"Terrible. Ordered 3 burger meals at the drive through and they kept me waiting for over 15 minutes and when I got back home the food was already cold."
"Poor quality and service 45 minutes delay due to a mess up order"
Facility and Design
Pros:
"A drive through with late closing but not open 24hrs. Spotlessly clean inside and well maintained outside."
"The staff have always been excellent at cleaning and this case was no exception."
"Plenty of free parking also with wheelchair access. Very clean and modern inside with computer pad games to keep little ones happy. There was ample room to sit and only a very short wait for service. The food was hot and as advertised."
"Clean and most of the staff are very helpful. As I am unable to walk very far I have to use a mobility scooter. When I go there most of the staff will help you to fine the best place for us to sit and eat."
"Its recently been refurbished and now has the order and wait for it to be cooked service rather burgers sitting on a rack behind the counter."
"Staff lovely, especially one lady who came up and asked if our food was okay and even tidied our table up for us."
"Was served by a lovely lady name Janaiah today, made sure my order was all there and was all round just a perfect example of how front of house staff should be."
Cons:
"As far as McDonald's goes, I found that this restaurant is quite cramped in size and what seating is available."
"Toilets are also incredibly cramped."
"Very bad design."
"The days of taking your kids for a sit down maccies are long gone."
"The restaurant was filthy and food was cold."
"Service very slow even at quiet times, orders regularly wrong and staff miserable."
"Aug 1st 2022 is not my regular restaurant anymore I found the kitchen filthy and dirty and by drive big spillage of some McDonald meals."