Hobbycraft Croydon Reviews Summary

Staff and Service

Pros:

• "The manager was also so helpful."
• "Friendly and Knowledgeable Staff, free parking, quite a large store."
• "Staff were nice."
• "Very friendly and helpful staff, not to mention knowledgeable!"
• "older guy at the till is Fantastic with Brilliant advice and so friendly."
• "The staff have always been super friendly and helpful as possible."
• "Every member of staff I have dealt with have been very helpful and friendly."

Cons:

• "When enquiring about an item, the assistant said if its not there then we don't have it!"
• "Head office not helpful in resolving any further."
• "Noticed the security guards only follow black people around the store."
• "Racial profiling is absolutely the lowest form of security guarding and I just can't see myself shopping at this store again!"
• "Absolutely terrible customer service from every point of view."
• "Poor staff in this branch."
• "The staff were not helpful."

Store Layout and Accessibility

Pros:

• "Large clean store with a variety of arts and crafts supplies."
• "This store has 2 floors and a good selection available."
• "Deceptively large store! Can pretty much find whatever you need here. However, aisles were a bit narrow."
• "Very easy store to navigate and find all your crafty needs."
• "Plenty of parking. Fully wheel chair accessible, lift available to access 2nd floor."
• "This store is easy to navigate and is a paradise for anyone into arts and crafts."
• "It's fairly easy to park."

Cons:

• "Parking is a bit awkward if your visiting multiple stores (3 hour time limit)."
• "I feel like they don't have enough. I ask for things, and quite a lot of the time, they don't have them, or they have been discontinued."
• "The only issue is that as someone with a pram I was not able to access the second level with it as it is stairs only."
• "It's dark and it feels like its closing down and they are not filling it up, carpark is full and men hanging about by cars, felt not safe."
• "Attached car park is ridiculously small and fills up very quickly so it may be necessary to find alternate parking."
• "A good store for crafts, but a horrible parking lot, you can spend 20-30 minutes just trying to park."
• "well it says it opens at 10.30 on sundays get there doesn’t open until 11.00."

Product Selection and Pricing

Pros:

• "Wide range of products, very good prices."
• "A super variety of crafts, prices are quite reasonable."
• "Great selection of crafting and creative materials."
• "Can easily spend a small fortune but they are reasonably priced."
• "Good stock and variety."
• "Good prices and deals on acrylics and more."
• "Prices are reasonable too and they always seem to have a basket of sale items that may tickle your fancy."

Cons:

• "Hobby craft experience as usual. Over priced, not much of a selection."
• "Who are Hobbycraft kidding? Their website looks so appealing... What a joke, I've been looking forward to visiting but was let down!"
• "came all the way from dulwich and find out they only sell the diamonds kits not the products for it."
• "Hobby craft can be expensive but if you don't want to shop around and want good specific advice this is the place to go."
• "It is quite pricey but then I suppose that's the cost of convenience."
• "Generally quite expensive."
• "Not always the cheapest place to buy these items."