wagamama ealing Reviews Summary

Food Quality

Pros:

• "The food was so delicious and beautiful presentation. We really enjoy it."
• "Tried the Firecracker with noodles and it was amazing!! Highly recommend."
• "The food was incredible."
• "The quality of food is excellent, and for a reasonable price."
• "Food amazing, as always."
• "Fantastic selection on the menu and great service."
• "The food served quite fast, and the waiters are nice and pleasant."

Cons:

• "Very poor quality food, seasonal greens are not pea shoots!!!"
• "The tofu dish was disgusting, cheapest tofu, which was not even suitable for the dish."
• "Worst food i had for a while. Portions small and just reconstituted."
• "Main of beef brisket with rice was bland and tasteless."
• "I ordered pad Thai prawns and chicken but there were hardly any prawns and chicken in there."
• "The quality of fish or meat is very poor- you can understand it straight away."
• "We ordered with Deliveroo - the food was awful Pad Thai tasted like old dishwater and the Crispy Squid was as if it was cardboard."

Service

Pros:

• "The serves was amazing despite the fact that the restaurant was so busy."
• "Lovely staff, great atmosphere. Served by Effie lovely helpful server. All staff friendly with warm happy to serve."
• "Very impressed by the policy of Wagamama’s today. My son has allergens & we were informed that the manager only would take & serve our order, very well advised & outstanding service!"
• "Staff were attentive and friendly especially a Liverpudlian waitress who was serving us."
• "The staff is very friendly and the organisation of the restaurant is good."
• "Ealing wagamama, friendly staff who know the menu, clean, good service, chilled atmosphere."
• "The waiting staff are quick, efficient and lovely."

Cons:

• "Appalling service. Never had anything like this and I thought I would share my thoughts."
• "I waited 15 minutes and no one came to me, I didn't even get a menu card. I felt completely ignored."
• "The service was extremely slow despite the restaurant being very quiet and full of staff."
• "After over 45 minutes my order was still not there."
• "Not good service, I was waiting 40 minutes for my order that came wrong."
• "The manager does not even exist in the room, poor service and unfortunately I did not manage to eat here for the second time."
• "Customer Service needs attention!"

Delivery & Takeaway

Pros:

• "We ordered today through deliveroo. The order came very fast, well packed and the food was at perfect temperature."
• "Called in for a home delivery, was told they are busy and then took my name and number for someone to contact me back."
• "The price is fair, for £10.50 you can have some wholesome food."

Cons:

• "We ordered a takeaway via deliveroo here and 3 out of our 4 dishes we received were cold."
• "Ordered take away on deliveroo but my favourite chilli chicken ramen wasn't available to order on the menu also the wok-fried greens was missing."
• "We ordered food via deliveroo. It has been 1 hour and It is not even on the way yet."
• "I have ordered food by deliveroo. I been waiting over an hour and food came so cold like has been prepared hours before."

Atmosphere & Cleanliness

Pros:

• "The top of the sealing are stars like sky 🌌 layers and clean tables!"
• "Clean and well maintained place. With good attention to the public by all the staff and fresh food with fast service."
• "The place was very spacious and inviting."
• "The place has a great atmosphere."
• "The atmosphere was friendly and service was good except for the delay."
• "Always top quality either inside or outside great atmosphere."
• "Exceptional service and a trendy atmosphere."

Cons:

• "Unfortunately there was not space inside and the only thing i didn't like it's been the seating outside on the pavement almost on the street."
• "No ambience what so ever. Looks like a hospital's canteen."
• "The food is mediocre. Pork ribs were tasty, duck wrap was disappointing."
• "The food was a bit oily especially the brown rice I believe it was."

Value for Money

Pros:

• "Wagamama is normally a good bet for good healthy medium priced food."
• "Consistently good, quick and reasonably priced food."

Cons:

• "The prices of the soft drinks are also extortionate."
• "I paid 27£ for a plate of noodles which it was very oily and not much taste."
• "Considering the types of dishes, and canteen style seating it's quite expensive."
• "The food was lovely. However, portions are now much smaller but the prices are the same or gone up."

Special Requests & Allergies

Pros:

• "I have gluten allergy and they ensured there was no cross-contamination. I know the restaurant is working hard to enhance his gluten free menu."
• "I really love the fact that you can see the anti-allergy card if you wish .... very important for allergy sufferers."

Cons:

• "It's very lacking for allergy or low carb options."
• "The tofu dish was disgusting, cheapest tofu, which was not even suitable for the dish."