Bistrot Pierre - Stratford-upon-Avon Reviews Summary

Service

Pros:

• "Service was really good."
• "Jenna, our server, was energetic, friendly and so pleasant."
• "Service was attentive but not intrusive."
• "The staff were so friendly and attentive and professional."
• "Our waitress was so attentive and made us all feel so comfortable and welcome."
• "Service is friendly and quick."
• "Staff were excellent and very attentive."

Cons:

• "A complaint took two attempts before a response was made."
• "The staff seemed a little stressed."
• "Sent steak back 3 times to be cooked how I wanted it before giving up & leaving it."
• "The staff were also very unprofessional."
• "Waiter also really unfriendly."
• "The service was absolutely shocking after 40 minutes waiting for our mains."
• "The service was friendly enough, but quite inattentive and slow."

Food Quality

Pros:

• "Everything we had was delightful from the creamy flavoursome Risotto, fresh Thai chicken salad to the sweet, scrumptious sticky toffee pudding."
• "The food was excellent and the service phenominal."
• "The chicken diane was delicious and well seasoned."
• "Superb French cuisine."
• "Excellent food reasonably priced."
• "The food was amazing, not too long a wait, nice and hot and really tasty."
• "Food quality was exemplary - decadent, indulgent and flavoursome."

Cons:

• "A cold uncooked steak was presented to me, and when I complained I was told a replacement would be cooked 'by the chef this time'!"
• "The mash which tasted like it was out of a packet."
• "All 3 of us left most of our burgers due to them ALL having gristle and chewy bouncy bits in them."
• "Creme brulee had the potential to be fantastic but was served cold."
• "What we had was either inedible or didn’t have all the stated ingredients."
• "I had ordered duck for a change and it was like a lump of rubber and the Dauphinoise potatoes were just a square dried up lump."
• "Really disappointing had leek and potato soup, rearly bad after taste, really was not nice."

Atmosphere & Location

Pros:

• "Absolutely amazing. This is the second time we've visited while we've been moored in stratford upon Avon."
• "Sat in the conservatory area which didn't feel heated and we were therefore uncomfortably chilly."
• "A very special night at a lovely restaurant, I proposed to my nearest and dearest... Thank you to everybody at the Stratford upon Avon venue for making this a night we will never forget."
• "The atmosphere was lovely."
• "Some outdoor seating under shady tree as well as spacious conservatory and more conventional, well-appointed interior."
• "Lovely riverside bistro."
• "Lovely restaurant, lovely staff lovely food."

Cons:

• "Situated in the swans nest hotel."
• "Sitting out front is a bit grim as you're right on the main road in and out of the Rec/butterfly farm etc."
• "One of the starters wasn’t as described on the menu."
• "We were charged more for a half sized English breakfast than the full breakfast as tea and juice was added on separately which made the cost greater!"
• "Pleasant setting, friendly and attentive service."
• "Nicely situated next to the river; it's a shame they aren't allowed to have tables by the grassy bit any more."
• "The room was extremely hot, on a moderately warm day - it was far from hot outside."

Value & Pricing

Pros:

• "It is reasonably priced with various special deals usually available."
• "They accommodated for Gluten Free food brilliantly!"
• "The 2 course deal was fantastic value."
• "Prices are great for the food too - definitely more-than fair."
• "Fantastic food, and either the prix fixe lunch menu, the price was very good too."
• "Good choice, including vegetarian and vegan options - ours proved to be very tasty."
• "Food and drinks are very reasonably priced."

Cons:

• "Also they automatically add 10% service charge to your bill."
• "The meal cost over £100. No offer of any sort of deduction."
• "The manager/head waitress was one of the most unpleasant and unfriendly members of staff I have met in the world of hospitality."
• "The meal cost over £100. No offer of any sort of deduction."
• "Not great service, and to add insult, the service charge was automatically added to the bill."
• "The food was exciting and delicious, if rather on the expensive side."
• "Butter was out of date."