Pawpairs Reviews Summary

Service Quality

Pros:

• "Always great service, my cat is well looked after whether it’s for a weekend or over a longer period."
• "Nick and his whole team at Pawpairs are doing an amazing job !!!"
• "Pawpairs is a great service for both the pet and owner!"
• "Faultless care of my miniature dachshund who has had two back operations."
• "They are flexible and accommodating and would highly recommend!"
• "Good communication and friendly staff along with lots of photos and great care of our cats while we've been away."
• "The service is really easy to book or amend sessions and the team are extremely reliable and trustworthy."

Cons:

• "Having been before we booked W in again. Sadly the experience was less than good."

Staff and Professionalism

Pros:

• "Nick is truly fantastic with dogs, and has made such a difference to our Border Terrier's behaviour and happiness."
• "Nick always goes the extra mile and is very flexible."
• "Nick and his team are absolute pet professionals!"
• "Nick, who runs the company, is an incredible private dog trainer and I know he sneaks in training with our pup whilst he's at day care which is an additional extra."
• "Nick and his team are great and keep me updated throughout the day."
• "Nick and the team are professional, friendly and always willing to help."
• "Nick has a truly instinctive love and understanding of dogs, but this is backed by a deep understanding of pet behaviours."

Cons:

• No negative comments regarding staff and professionalism were provided.

Communication and Updates

Pros:

• "He updated me daily about the girls and took care of the plants as well."
• "He kept us up to date with daily Teddy info and left a detailed log of their activities for us to review on our return."
• "The regular photo updates are very much appreciated, they really put your mind at ease when you are away."
• "It's great to always get regular updates and pics via texts and Whatsapp while we are away, it really makes your day."
• "We always receive daily photos accompanied by little messages, which gives us great piece of mind."
• "The staff would always send pictures while out on walks as well, a lovely touch."
• "The Whatsapp updates are much appreciated, it's good to know he and the house are safe and sound."

Cons:

• No negative comments regarding communication and updates were provided.

Additional Services

Pros:

• "Our Westie is also groomed at pawpairs and we have been very happy with this part of the experience too."
• "Additionally, we booked some one-to-one dog training with Nick which has helped us to understand what we can do to play, learn and train together."
• "Amazing groomer!! I take my cockerpoo for a groom at pawpairs and I recommend them highly."
• "They also squeeze in feeding the fish and keeping the plants alive."
• "She also does a number of extras - sorting out the post, taking out rubbish, taking care of plants and even vacuuming prior to our return."
• "Dog grooming services also great - Olive looks like she’s had a spa trip after her grooms."
• "They do his groom too, so now our dog adores going to the groomers because he loves them so much 😍…"

Cons:

• No negative comments regarding additional services were provided.

Reliability and Trust

Pros:

• "Great to have a firm you can trust to look after your pet and your home whilst you are away."
• "We always feel safe leaving our 3 cats with Pawpairs as we know they will be in good hands."
• "We have been using The Pawpairs for over a year now and can’t recommend them highly enough."
• "I would highly recommend this company."
• "We trust Nick and his team explicitly with Harley's welfare."
• "We have complete confidence in Nick and the team!"
• "Most importantly, we know Ernie is in safe hands when he’s with Pawpairs."

Cons:

• No negative comments regarding reliability and trust were provided.