Paxtons Head Reviews Summary

Service

Pros:

• "Absolutely fantastic service and attentive."
• "Staff are friendly and efficient."
• "Staff were personable, and for a Knightsbridge pub, the prices where reasonable."
• "Was welcomed by a lovely lady Kerrie, had banter and was a great waitress for us, can’t wait to come again Very busy atmosphere in the heart of London!!"
• "The service team was amazing."
• "The staff were lovely."
• "Staff are great especially Ali the manager very courteous and professional."

Cons:

• "Service was really off that night."
• "Disgusting customer service from the Manager - called to collect a lost item and was told he didn't have time for my call and had the phone put down on me!"
• "We went in for lunch, sat down (couple). There were two employees working, none of them said a word."
• "Not a friendly place and rude member of staff ruined my evening."
• "The pub was almost empty but the stuff pretended to be busy. Was waiting 20 minutes and then left without being even asked if I want to order anything."
• "Large bartender was rude, didn't fill the pint above 2/3's, moaned when we asked to top it up."
• "The service was absolutely horrendous, my dad stood at the bar for 5 minutes while being ignored by the guy behind the bar while the wait staff just stood socialising with each other, we ended up walking out."

Food Quality

Pros:

• "Really nice food!"
• "Delicious food."
• "Came during a busy time but food still came pretty fast and was great quality."
• "Delicious Steak Pie and great Fish & Chips. Together with the Winter Ale it was fabulous!"
• "Ate a wonderful steak sandwich."
• "The food was well worth it."
• "Ordered some fish and chips which was incredible 👌🏼."

Cons:

• "Meat pies were almost inedible."
• "We ordered pulled pork nachos that we're very disappointed. The pork seemed like it was from a can."
• "Huge potion, chicken is too deeply fried."
• "The food is rubbish - how do you ruin chips??"
• "Food is disappointing and we had to wait almost an hour to get cold burger and sandwiches."
• "It was the worst food I ever tasted, everything was BURNED. All of it was fried way too long and they forgot the fries."
• "By far the cheapest, worst tasting sausages I have ever had."

Ambiance

Pros:

• "They have quite nice interior decor, the place seems rather cosy on any given night out."
• "Atmospheric old-fashioned boozer upstairs and downstairs lots of sports screens."
• "The most stunningly etched windows, it really is a beautiful place."
• "Traditional style old pub. Plenty of space upstairs, and pool tables downstairs."
• "The Paxton's Head is a unexpected find amongst the opulance of Knightsbridge. This everymans pub serves reasonably priced beers and shows sport on TV."
• "The atmosphere was quite engaging."
• "Beautiful heritage interior which has been well preserved."

Cons:

• "The organisation was appalling."
• "The music can be really loud sometimes which doesn't fit with the old man style pub."
• "Basement bar had the feel of a sports bar and lacked any of the character of the main bar."
• "Very loud and unwelcoming."
• "Although the music was a bit loud."
• "We popped in on a Thursday evening. The pub was crowded and loud. It was difficult to read the menu in the dim light."
• "Sandre sweat and tears. The rich as always and the middle and low class having a very bad time. It's colder in this bar than outside."

Value

Pros:

• "The drinks were also very reasonably priced."
• "Staff were personable, and for a Knightsbridge pub, the prices where reasonable."
• "Wheelchair accessible (not sure about the toilet), suited for small groups, dishes for veggies and vegans available."
• "Their drinks are a little pricey but it's still a fair deal when the area is taken into account."
• "I’d recommend if you need something on the more reasonably priced side for the area."
• "Drinks were reasonable priced and perfectly done."
• "And you don't have to spend so much money for a meal and a beer."

Cons:

• "Overpriced drinks, 30 minutes waiting just to get a wrong order."
• "One of the pints was 7£ and the prices aren’t on the menu. Will never go here again."
• "Looks a few quid more expensive than I'd expect."
• "Took over an hour to get the food. The food tasted ok. Way overpriced."
• "Menu is probably £1-2 more expensive than normal pubs since it’s situated in Knightsbridge."
• "It’s pretty expensive (almost £5 for a soft drink)."
• "Also was served a whole pint of beer after asking for a half and charged for this. London prices."

Management

Pros:

• "What an amazing pub.... 😍 Having couple of pints and food was too good, having allergy of peanut thanks to the manger in charge Ali for shorting out our oder, he was very polite and amazing man I ever meet, thank you ali!!"
• "Came down with the family for a weekend away and came into the Paxtons Head for lunch, the fish and chips was amazing and the portion sizes were massive! Thank you to Greg who was so attentive to our table and offered fantastic customer service. Definitely recommend."
• "The manager Ali for short our booking on last minute before the match and great service."
• "Visited the pub on Sunday with my friends, was very busy because of the London Marathon but we managed to find a table and had a brilliant time."
• "Having couple of pints and food was too good, having allergy of peanut thanks to the manger in charge Ali for shorting out our oder, he was very polite and amazing man I ever meet, thank you ali!!"
• "Staff are great especially Ali the manager very courteous and professional."
• "Was Great experience, food was really delicious 😋 we come here on daily basis now, another thing about this pub is service alii you're superstar!! Thank you Ali."

Cons:

• "Disgusting customer service from the Manager - called to collect a lost item and was told he didn't have time for my call and had the phone put down on me!"
• "What a rude manager to both customers and staff."
• "Absolutely horrible management and service."
• "The staff I found to be very pleasant and charming but the Manager was rude unpleasant and obnoxious."
• "However the manager was quite rude and dismissive when we tried to order food which ultimately made our experience a bit less enjoyable."
• "I made a reservation on their website well in advance knowing the holidays would be a busy time. I told an employee that I had a reservation and he laughed at me and walked away."
• "Absolutely horrible management and service."