Address: 19 Kilburn Ln, London, W10 4AE, United Kingdom
Phone: +442089690098
Rating: 4.2
based on 253 reviews.
Service
Pros:
"Service was attentive and there was lots of air con, which is a big plus at the moment!"
"Our waitresses Elisa and Ellie were very attentive."
"The staff were the most friendly and along with the decor and food are 5star."
"Fabulous service from the team, in particular Eliza was wonderful!"
"The staff was super friendly."
"The staff were incredibly helpful and friendly."
"Staff were attentive, and very helpful."
Cons:
"The dining experience was loud, service lacked and the food was just 'fine'."
"Venue was cold and service was absolutely appalling... Waitress was rude."
"But the staff is terrible rude and unprofessional."
"The waiting staff were lovely but inexperience and not enough of them on the day."
"Starters took an hour to arrive, mains were an hour later. Desserts / cheese another 45mins after clearing mains when we had already given up and started leaving."
"Unfortunately it took two and a half hours for our food to arrive after having been pre-ordered as a condition of booking."
"Service was absolutely appalling... Waitress was rude."
Food
Pros:
"London certainly isn't lacking in fantastic spots for a Sunday roast, but what set Paradise apart for me was not only the great food (and generous portions!) but the beautiful decor."
"Many people commented on what a lovely venue it was and how great the food was."
"The roast was really good too so an all round win."
"The food was fantastic."
"The food was excellent."
"They also have the best sticky date pudding I’ve ever tried in London."
"The food was delicious - the triple cooked fries were stellar and my partner adored his steak."
Cons:
"The dining experience was loud, service lacked and the food was just 'fine'."
"The Caesar salad rolls were inedible."
"When it did arrive it was under cooked and served with burnt gravey."
"The food was quiet unsalted and with no flavors, we ordered Seafood Cannelloni with lemon grass dashi and gremolata."
"The food took an hour to come it was bland and unseasoned and just about edible."
"We both had the plaice, literally scraped off two teaspoons full of fish from the bone. Hardly any flesh."
"The food was super tasty."
Ambiance
Pros:
"The atmosphere and ambiance of the venue is really quirky and this adds to the overall experience."
"The atmosphere in the dining room was electric thanks to Fay's personality, everyone was having a great time."
"The dining room is so beautiful. It’s also fun on a Friday night for some drinks and a boogie."
"The place is stunning! The decoration is made of strange portraits and taxidermy."
"Absolutely beautiful venue, with high quality food and a broad array of cocktails, beers, wines!"
"Oh my god this is one of the most beautiful restaurants in London! The decor is breathtaking."
"Great place to enjoy a Sunday Roast. We are a Swiss family of four, on a short stay in London, and had a great time at this restaurant."
Cons:
"The string lights hung throughout were a touch too manic for my taste and I couldn’t get used to it."
"Weird and misogynistic doormen, and a very bad vibe all in general."
"Oh and the dinning room smells of urinals."
"Smelled very strongly of bleach though so they should change their cleaning products."
"The venue had clearly over booked themselves, overwhelmed the staff desperately avoiding our table and any eye contact."
"Felt the owners were cashing in at the expense of everyone's comfort."
"The area outside could do with tidy up."
Value
Pros:
"Drinks are expensive compared to other local pubs but the experience is worth it."
"Great food, and not too badly priced."
"Fantastic value even at full price."
"Good Sunday roasts and generous servings. Around £15-19."
"The food is a little pricey but very very good, so worth it I'd say."
"Food is excellent from the restaurant and there are deals to be had if you look for them."
"Food here was incredible- we stayed for dinner mid week and each course was presented impeccably and with great flavours!"
Cons:
"I think the menu could benefit from more offers to minimise the hit to the wallet."
"Lovely pub and atmosphere - we went to try it for the first time since we moved to the area. Reasonable priced we thought until we ordered a side of chips to the table. 2 beers and the chips cost £19.69."
"For 6.50 a pint I'd expect some sort of manners."
"I paid £60 for 2 mixed roasts 2 drinks and a separate serving of cauliflower cheese, I was better off putting a match to the money and watching it burn."
"Its expensive with drinks £80ph and that would be fine if food and service matched, but it was awful."
"Bill for 2 was about over £160."
"Small portions of fairly average food for vast amounts of money."
Staff
Pros:
"The staff were the most friendly and along with the decor and food are 5star."
"Fabulous service from the team, in particular Eliza was wonderful!"
"The staff was super friendly."
"The staff were incredibly helpful and friendly."
"Staff were attentive, and very helpful."
"All the staff were really friendly."
"The staff were an utter delighted, helpful and fun, providing first class service."
Cons:
"But the staff is terrible rude and unprofessional."
"The waiting staff were lovely but inexperience and not enough of them on the day."
"Service was absolutely appalling... Waitress was rude."
"Most of the staff are pleasant, however I left remembering how rude a particular member of the bar staff was."
"The manager was rude when we addressed this."
"They were significantly understaffed and as such could not serve me in any reasonable time frame."
"Also main staff were a bit unforgiving and not very customer focused."