Address: Buckingham Palace Rd, London, SW1W 0QH, United Kingdom
Phone: +443031237302
Rating: 4.4
based on 186 reviews.
Guided Tours
Pros:
"It was still an interesting visit with a guided tour."
"Very nice to see how the horses and carriages are kept."
"You see the horses and sometimes even see them walking around the courtyard."
"Visited the Palace gardens a little disappointed in that lots of the garden were roped off and only luckily did we get to view this area by booking the prearranged guided tours."
"This was a great experience."
"A fantastic experience made even more special by Mandy, our guide."
"They have free guided tours where you can walk around with one of the people and they explain everything to you."
Cons:
"Guides standing around were not very polite to us just because we happened to be standing in the vicinity of a private tour."
"The self guided tour was a leaves a bit to be desired, great to have it but could have been clearer in terms of labeling if you want to go through at a different pace."
"Also not much time to look around if you do the full time in the gallery, as you then have to rush off for the palace tour."
"Some of the staff should chill out a bit and remember they aren't the Royalty!!! Telling people to hang up the headphones themselves, because they were too busy putting the iPads away is really poor arrogant customer service!!!!"
"Checking in was a long and boring event in itself even though we had purchased tickets online."
"Signage to find the Entry spot to see the Mews is appalling."
"Very disappointing. We queued for 1/2 hr even though we had pre booked! And £9 was excessive for what we saw."
Collection & Exhibits
Pros:
"Here you'll explore the history of the royal horses and carriages throughout the centuries."
"Fantastic collection of vehicles, both horse drawn and petrol powered."
"Lovely collection of Royal Coaches here, used for State occasions."
"Everyone must visit this inauspiciously named venue. The sheer opulence and crafstmanship of the carriages etc leaves you in awe."
"Wonderful to see these amazing carriages."
"The carriages are stunning, so cool to be able to see them up close and learn about their history too!"
"The big golden carriage was a sight to see, soo beautiful and HUGE."
Cons:
"Disappointed. I came to this place expecting a fairy tale garden befitting the royals, I got a mediocre green space with trees and some plants."
"What they showed was really interesting. However I have to admit that we expected a larger collection for the price paid."
"Showed 1 stable with a horse in it. Here’s some carriages. Here’s some harness. That’s it."
"A small little area that includes lots of royal carriages and stables."
"Not sure about this. On the London tourist trail. Lovely carriages on show but a bit cramped."
"Very disappointed, extremely expensive for what it is. 2 horses, empty horse bays, a handful of horse drawn coaches including a very ostentatious coronation coach and one car."
"Overall very few things to see if you are not super duper into coaches/carriages."
Value & Accessibility
Pros:
"Not expensive and came with a free tour that offers much more than if you try at it alone."
"If you gift aid your ticket you can go back again free for 12 months."
"Worth the money 100%."
"I was Surprised at how much I enjoyed this event that I went back again with my son as well only takes an hour or so but make sure you go on the free guided tour and both times I did I had different knowledge shared."
"Will definitely go again as we got our ticket stamped so now a free one year pass."
"Included with the London Pass."
"Great value for money for what u get to see."
Cons:
"Remember that the entry fee isn't that cheap."
"Expensive and it's all over pretty quickly."
"The Queen was at Windsor for an extended stay when we visited so there were only 2 horses. And one car. But plenty of carriages."
"The coaches are cool, especially the golden one, but it was really busy on a Friday afternoon in summer and most tourist are absorbed by their audioguides and don't pay much attention to where they are going."
"According to the Palace Shop opposite the Mews is closed ‘due to the pandemic’. A pity this is not made clear on their website or by other booking sites, or even on the door."
Staff & Service
Pros:
"Very interesting and helpful staff."
"The knowledgeable guides provide an in-depth look at the history and function of the Mews."
"The staff were really friendly and told you exactly the route to follow as well."
"Employees are very dedicated and eager to help when necessary."
"Our tour guide, Andrea, was very friendly and knowledgeable."
"Really love the way that the traditional steps to running the mews have been kept and the skills are still being passed on so we will not lose them."
"The staff were extremely helpful making a wheelchair available for my mother who was having some mobility issues."
Cons:
"Needs more personal interaction and guidance on the horses."
"Some of the staff should chill out a bit and remember they aren't the Royalty!!! Telling people to hang up the headphones themselves, because they were too busy putting the iPads away is really poor arrogant customer service!!!!"
"Stood outside Buckingham Palace, was okay. Dont get what all the fuss is about."
"I felt sorry for all the people who had travelled so far to see the Queen, family etc., and actually saw very little."
Interactive & Educational Elements
Pros:
"Portable audio equipment is provided so as to listened to the history of each area you come across."
"The multimedia guides really are fantastic and give all the information you need."
"In the old stable block, there are interactive displays. Play dress up, take a seat in a landau."
"You can dress up as a horse rider there and take pictures, pretty fun."
"There is a part where children can colour in which we ended up sitting down and joining in too."
"Theres also a small room with kids activities which was great for the kids."
"FREE audio tour was nice! Clean bathrooms!"
Cons:
"The self guided tour was a leaves a bit to be desired, great to have it but could have been clearer in terms of labeling if you want to go through at a different pace."
"Weaknesses, it's really brief and i wouldn't do it on it's own."
"An audioguide is given with each entry ticket, which is available in multiple languages and gives detailed information about each exhibit."