Avro Heritage Museum Reviews Summary

Staff and Volunteers

Pros:

• "Very knowledgeable staff, a history of Avro, and obviously the aircraft."
• "The staff are all incredibly knowledgeable, and enjoy sharing their knowledge."
• "Fantastic friendly staff with a lovely restaurant upstairs."
• "Staff are very friendly and keen to help!"
• "The staff were fantastic and really made the visit very exciting for our 13 year old."
• "The staff are passionate friendly and helpful."
• "The staff / volunteers were very knowledgeable and very willing to engage with you."

Cons:

• "Charging an extra pound for the Vulcan cockpit is bad news."
• "The woman on the desk at the entrance is abrupt and at times unpleasant."
• "1 member of staff was highly rude and made an ignorant comment towards my 17 month old daughter."
• "The staff member then gets angry and snaps at him to stop which of course a 2 year old doesn’t understand why."
• "The staff were either chatting to ex colleagues or not interested."
• "Staff was being rude, they were talking behind me and my girlfriends back about how late we got in."
• "The staff were all knowledgeable and friendly, my only criticism is that a few of the staff don't appear used to having younger visitors which was fine but a little frustrating."

Exhibits and Tours

Pros:

• "Some great interactive exhibits such as VR, flight sim and sonar dropping."
• "They have regular cockpit tours of a Vulcan, nimrod, VC-10 and Lancaster."
• "The static display of the Vulcan and front Lancaster fuselage were well worth a visit and indeed all the rest of the Avro Museum as well."
• "Full of awesome exhibits with people who really know their stuff giving you a tour around."
• "Being able to enter aircraft's cockpits such as the nimrod, vulcan and replica lancaster gives a whole new view on the pilot's experience."
• "Really enjoyable museum, some nice displays, magnificent Vulcan Bomber sat out front. Staff very friendly and helpful and the cockpit tours were relaxed and informed."
• "Fantastic museum that is packed with information about the history of Avro."

Cons:

• "There is nothing to look at, plus they charge you 9 quid to get in there."
• "Air crafts to go in are not disabled friendly."
• "The exhibition is quite small and most of the exhibits are either models or small parts of planes."
• "Just not enough exhibits."
• "If they opened up more of the aircraft it would be a fantastic place to visit."
• "You can see all of it in less than 30 minutes."
• "Some nice exhibits, but you have to pay extra to go into the Lancaster and Vulcan cockpits."

Facilities and Accessibility

Pros:

• "Great facilities for disabled visitors with plenty of toilets on site and a lift."
• "The Museum is Disabled Friendly."
• "Free parking outside and definitely worth a visit."
• "Parking is free and there is a cafe on site."
• "Car park good size so never in doubt I will struggle for future visits."
• "There are a few wheel chairs at the main entrance if anyone needs one."
• "Has a lovely cafe where you can enjoy refreshments whilst overlooking the MK 1 Vulcan parked just outside of the panoramic seating area."

Cons:

• "The cafe in the museum was closed."
• "The sat navigation tries to take you down the first street after the aviator (it is in fact the next street) I think maybe additional signage would be helpful at that point."
• "Location of this museum is a bit tricky and SATNAV can take you round in circles due to ongoing building works."
• "It is a bit tricky to find but persevere, follow the signs into the housing estate then look out for the big white Vulcan."
• "The directions from the main road could have been better placed and more of them."
• "Watch out for the exceptionally muddy & slippy approach roads."
• "Couldn't even get to the place, everywhere I went with Google Maps navigation and even my built in sat nav in my car, it couldn't even reach the place."

Value and Experience

Pros:

• "Worth every penny of the additional price."
• "Reasonably priced entry and cafe, Cockpit tours conducted by friendly and knowledgeable guides."
• "A superb little museum packed with loads of interest."
• "Entrance price reasonable too."
• "An entrance charge, but inexpensive."
• "The cafe was well priced, clean and friendly as was the giftshop."
• "A very nice and reasonably priced cafeteria serving hot and cold drinks and light lunches."

Cons:

• "Boring, waste of money, avoid!"
• "Absolutely unbelievable he thought it appropriate to talk this way about someone and given our own son has certain SENs we just found this comment truly appalling."
• "I think it is far too expensive for what is offered."
• "The entrance fee is £8.00 and additional £2.00 for each plane cockpit. Five plane cockpits in total that can be viewed equalling £10. In my mind the £8.00 entrance fee should cover everything."
• "We paid £18 and left feeling disappointed."
• "I felt like we as a family couldn't enjoy the rest of the visit and wasted £18 when I could of spent it elsewhere."
• "If your taking children there is not much really for them, you can't even go in an aeroplane without paying extra."