The Abbey Field Reviews Summary

Service

Pros:

• "From the moment we walked in was friendly.. Receptionist helpful and booked in quickly..."
• "Fantastic hotel and restaurant. Special thanks to Andrea at reception for going above and beyond at Checkin..."
• "Service excellent, food absolutely delicious."
• "Fantastic friendly, helpful staff. Spotlessly clean inside and toilets."
• "The sea food is excellent and fresh and the service is 1St class."
• "Staff were very friendly and helpful and the overall experience was very enjoyable."
• "The staff at reception and in the dining room were all very friendly and helpful."

Cons:

• "Staff hanging around chatting, no urgency to the customer."
• "Despite being very quiet, the service was dreadful."
• "Very disappointed when we went to pay with our Great British Pub e-gift card, which covers Green King and Chef and Brewer. The gift card, even though in date was turned down as the Abbey Field is now 'cashless'."
• "Exceptionally poor service and smaller portions than other pubs in the chain."
• "However, the waiting times for foodservice were painfully slow."
• "The serving speed was extremely slow for a non full restaurant i.e more than 1 hour 15 mins to get the mains."
• "Very slow service. Well over an hour from ordering to being served."

Food Quality

Pros:

• "Food was hot, my fish and chips was a little greasy but overall the food was really nice."
• "Service excellent, food absolutely delicious."
• "The sea food is excellent and fresh and the service is 1St class."
• "Amazing place, lovely food and service. Fish and chips are to die for. Chelsea was a great waitress, nothing was too much trouble."
• "Good food at a reasonable price."
• "Great seafood and a nice relaxed atmosphere."
• "Food is very good I recommend the eggs benedict for breakfast."

Cons:

• "Bit stingey portion for the roasts."
• "Very disappointed when we went to pay with our Great British Pub e-gift card, which covers Green King and Chef and Brewer. The gift card, even though in date was turned down as the Abbey Field is now 'cashless'."
• "Main meal was Scampi, cold fries cold mushy peas & a nice tartar sauce."
• "I would avoid the mixed grill as all the meat was tough, even the garlic bread was stale."
• "The food was overcooked, bland, and took ages to arrive, including the drinks."
• "The desert was disgusting."
• "Both dishes were overly greasy and even found a large piece of bone in my over cooked Monkfish risotto."

Accommodation

Pros:

• "Room was very clean and had everything we needed."
• "Great location and rooms were clean."
• "The room was very clean and comfortable."
• "Room was very clean, and the ensuite is enormous!"
• "The room was a family room was great for us (2 adults.. Kids Girls.. 10/14)..very clean, comfortable beds...."
• "Rooms need a bit of tlc, but everything clean and social distancing rules well managed."
• "Stayed for 2 nights. Staff couldn't do enough, very friendly, bed comfortable & room spotless."

Cons:

• "Awful experience, non-family friendly."
• "Room good, not tidied up."
• "The floor in the lobby as well as in the room and especially the bathroom was creaking very badly."
• "The restaurant had run out of salad and fish by the time we ate."
• "Parking can be an issue, they have a limited car park to rear of building."
• "The rooms were very small and very hot as we were in the top of the building."
• "The only complaint was the old wooden floor in the hotel room and especially the toilet/bathroom which was really old and creaking badly when we moved."