Vision Express Opticians Reviews Summary

Customer Service

Pros:

• "Great experience, my sister Norah had a lovely experience being served by Harvinder at the Brent Cross branch on Saturday 19th February 2022."
• "Thank you to the staff. I would highly recommend this store and staff to anyone wanting a great service."
• "Great customer service!"
• "I saw Poonam for my eye test and she was fantastic."
• "Mariam was the most helpful, kind and joyful sales assistant."
• "Fatima Jagani, Riya and Asger. They were so helpful and professional."
• "The staff are courteous and helpful and serve the customers with a smile."

Cons:

• "Funny how they brag about making patients’ eye health their TOP PRIORITY AND FOCUS WHEN THEY FAIL TO PROVIDE GREAT CUSTOMER SERVICE!!"
• "They called an cancelled I was offered no alternative days but another additional two weeks to wait."
• "The look in this woman's eyes was psychotic I don't understand why she wouldn't just listen to me."
• "The worest service you can ever have. The staff are rude and unhelpful, they are not willing to do anything."
• "The way she was speaking to me and staring at me was rude already at this point."
• "Absolutely useless. My boyfriend was patiently waiting for them to pick up. They eventually did but nobody answered."
• "Terrible customer service, the staff have no idea what they are doing."

Product Quality

Pros:

• "Best customer service and high quality eyeglasses and sunglasses."
• "They help get an eyes test and pick up a pair of designer Ray-Bans."
• "Got my glasses was perfect and very cheap."
• "The frame of my eyeglasses have been broken accidentally 2 weeks ago. Need replacement with eye test and get a new prescription for that. Everything was done professionally, efficiently and received my new eyeglasses today."
• "Amazing customer service with quick service got my glasses on the same day as my eye test."
• "Very great service, thanks to Ali for helping me choose the frames and explaining everything."
• "Really great branch. Everybody is so helpful, the frame selection is excellent, and the staff are properly trained to adjust the frames."

Cons:

• "Last time I was waiting for several weeks till I received my glasses. But they were not for reading!"
• "Paid for two pairs of spectacles. Told 7-10 days they would be ready. I called up 10 days in and they informed me there were ready for collection... got there and they tried to fit me up with someone else’s order!!!"
• "Placed an order for new glasses on 27th Dec only to be left a voicemail today, over 2 weeks later!! saying the frames would take 12 weeks to come in!!!!!"
• "I went to the store to do my eye test and I had contact lenses on and I didn’t bring my contact lenses case and they gave me a case with someone’s else contact inside."
• "Measures wrong, glasses scratched."
• "The glasses were ready but not with the anti fog lens, which I had requested."
• "I ordered a pair of glasses after an eye test on 15th April 2023, three months later I still have not received my second glasses."

Staff Professionalism

Pros:

• "The staff is extremely competent and they take excellent care of their clients."
• "I used to flit between Vision Express and another high street optician but Vision Express wins hands down!"
• "I visited the shop in Brent Cross last weekend and was assisted by Lakesh who was approachable, professional and helpful."
• "Special mention for Lorna who was amazing dealing with me ordering my glasses."
• "I had such an amazing experience in Vision Express - Brent Cross Branch! This was all down to a man working there called Houman!"
• "Came in needing glasses for the first time and met with Ghadz who made sure my prescription was taken care of."
• "Shabnam at the waiting area and she was hands down the best optometrist I’ve had to date!"

Cons:

• "The lady who done the eye test it took her around 60 seconds which I have to rebook the test somewhere else."
• "Very poor customer services - I was invited in to speak with the manager as I had made a complaint to VE main office."
• "Response on the phone was poor, couldn't be bothered sort of attitude, very rude and blunt."
• "Always terrible service in this place."
• "I would not recommend going here because the staff are extremely rude, not understanding and they have no consideration for the customers."
• "When you need an adjustment to your glasses after you bought. They treat you like a criminal."
• "The worst customer service i’ve ever experienced. They never answer their phone."