Address: Units 3-4 Thames Edge Units 34, Staines, TW18 4SU, United Kingdom
Phone: +441784456914
Rating: 4.0
based on 213 reviews.
Service
Pros:
"Our waitress Maddie was very attentive & friendly and we’ll definitely be back!"
"The staff were amazing during the brunch, regularly checking when refills were required and the food that's part of the brunch package was good too."
"door staff were absolutely amazing - so friendly and accommodating!"
"Kayley was amazing!! her customer service skill are incredible!"
"The bar tender who was serving us, Mary, was very polite and pleasant to talk to."
"Our waitress/bar staff were always happy to help, service with a smile and would definitely recommend!"
"George and Olivia were fantastic waiters! Made my friends birthday really special."
Cons:
"It was thoroughly unprofessional of your staff, not to mention illegal to serve something that doesn't match what was listed and not replace it free of charge."
"Had to ask twice for clean forks, sweet pots chips came out burnt and very unprofessional staff."
"The poor girl couldn’t handle the long queues."
"Nobody came to check on us (or even walked near us) as we were struggling to order our food."
"Absolutely appalling customer service from both bar man and bar lady this afternoon."
"Absolutely inattentive service: a lady started taking an order, got distracted by a conversation with a colleague and disappeared."
"Very very rude door staff and absolutely clueless management."
Location & Ambiance
Pros:
"What a location, just a shame it was spoiled by an extremely poorly maintained deck, seats and tables."
"This bar is situated in a beautiful location overlooking the Thames."
"S&L Staines is beautifully located by the River Thames."
"Nice place right on the Thames in Stains, not far from the station & public transport."
"The location of this pub is fabulous right next to the Thames by Staines Bridge."
"Right by the Thames. Great location and great feels."
"Nice ambience, good interiors, the sitting arrangements that's fantastic."
Cons:
"Went to the slug and lettuce in staines today first visit and very disappointed went to order food only to be told there was no chef so no food ordered a glass of wine only to be told they had no wine glasses menus were stuck together on dirty tables, needless to say I wouldn't recommend the slug and lettuce."
"the tables were left piled high with dirty plates and glasses, the floor in front of the bar was very sticky under foot and the ladies toilets were filthy."
"Went to visit this pub on Saturday 5th August with my friends in the evening- very bad smell of sewage."
"On a night out, it is so loud, the floor is so sticky and the queues for drinks are terrible that you just end up giving up and going home at how slow they are."
"The toilets were dirty and unkempt."
"There were dirty dishes everywhere. The floors were sticky."
"However, the smell in this bar is nothing short of foul."
Food & Drinks
Pros:
"The cocktails were refreshing, and the food was delicious."
"The food and drinks were amazing, staff ensured that our glasses were never empty!"
"Had the waffles and eggs which were incredible."
"The S&L burger was one of the best I've had in a while."
"The food and drinks aren’t cheap but are pretty enjoyable and the bottomless brunches are always fun!"
"We had bambini bellinis (mocktail) which were lovely."
"Great service and had a lovely chicken, avocado and blt wrap with chips for 7.99."
Cons:
"Even at 50% off the food was poor value."
"Food was delayed by an hour."
"The food worse than Wetherspoon but at least is more expensive."
"Not the best food eaten. Firstly not even worth £40."
"Also the quality of the food was really bad. Fish was full of oil, chips same and the rocket old."
"The fish was dry and the batter was not light and crispy which I would expect."
"Food was out within minutes of ordering but was just okay."
Price & Value
Pros:
"The prices are good. £5.50 for a point of lager top and a pint of lime & soda."
"£5 for a very acceptable Ceasar salad, combined with a decent flat white was hard to beat."
"Great price for our meal. Was delicious."
Cons:
"The till prices were 50p greater than the menu prices on each of the 2 mains I had."
"Even at 50% off the food was poor value."
"The food is great, though nibbles like calamari, fat too expensive."
"This place is very busy at the weekend and to be honest not very good. Decided to have a couple of cocktails Henry and the truly were awful."
"Visited here with a group of friends one afternoon, we decided to have a cocktail pitcher between 3 of us and it was very weak in alcohol and tasted primarily of sugar syrup and mixer - very disappointed."
"don't drink their house red wine. it is awful."
"Awful place. Food is not worth the money that you pay."