Address: 1 Arcade Pl, Romford, RM1 1RS, United Kingdom
Phone: +441708727010
Rating: 4.4
based on 316 reviews.
Food Quality
Pros:
"Well worth the money, very delicious food and completely keto friendly."
"The meat was like butter and very soft, right out of the grill."
"Every meat served was cooked perfect."
"The meat served to the table was absolutely delicious seasoned just right for my taste with plenty of choice."
"Meats were excellent, all cuts were tender, juicy and so flavoursome!"
"Absolutely amazing food especially the beef and extremely great value for money."
"The meat is really excellent quality and even the side dishes are tasty!"
Cons:
"They had only one type of beef, and kept coming around with that one type of beef and the rest was cheap pork and chicken."
"They bring you the meat very very overcooked and they bring it so fast that you have to rush to eat it or it will get cold."
"Food was poor, very gristly and not much choice."
"Meat was below standard. Same cheap chicken wings and not even a real chicken meat sausage."
"The meats were cooked nicely, over salted, which you expect for an 'all you can eat' option."
"The beef items were dry and quite chewy. Clearly the meats were overcooked."
"Some of the meat was very dry. Both of the potato side dishes were uncooked and hard."
Service
Pros:
"Lovely staff who were attentive and very helpful."
"The staff went above and beyond to enable us to eat here today."
"The waiter Miguel was amazing, made us feel at home, had an amazing smile and created an amazing atmosphere."
"The attentive staff and excellent service made it worthwhile."
"Staff all very friendly and funny!"
"Every employee are friendly they asked frequently how we are which touch my heart."
"The staff are very friendly when you go to collect food."
Cons:
"Ignore the price as you enter on the board. I swear they make up the price when you go in an eat."
"It is difficult to figure out what price that are asking at each hour of the day because there's no clear signage."
"Very misleading. I went for lunch with my children the food was nice and the staff were friendly but I was very upset towards the end of my visit when I received the bill of £155 for 4 people."
"The waiter completely disregarded what I had said and very disrespectfully made it clear that he has been working at Braza for many years."
"At the end we were overcharged, we had to pay around £70 but we got charged £20 more."
"Staff un-organised example ordered coffee didn't turn up when asked the brought it over was cold had to wait for a fresh one."
"AVOID!! Pricing outside states it's 16.99 per person but no one tells you that since you will try bbq meat price goes up to 27£ per person."
Ambience
Pros:
"The restaurant itself is very nicely styled with tables spaced nicely apart from each other."
"Omg this is the best place ever. My first time in there but defo not the last one. Very warm atmosphere and customer service very friendly."
"The ambience was very nice and the restaurant is super clean as well."
"Lively atmosphere with good music setting the tone."
"Went earlier in the evening so was a bit quieter than normal but staff were so friendly and happy that they still created a great fun atmosphere."
"Very good atmosphere and excellent service from all staff."
"Great lively atmosphere but not too noisy, we were able to have conversations at our table without shouting."
Cons:
"Loud atmosphere."
"We were firstly placed on a table for 2 with 4 of us. We were moved table right next to an extremely loud speaker and flashing light."
"The restaurant itself is way too crowded for my liking, too many tables for the space they have."
"The hidden service charge was diabolical very greedy people there just out to rip you off avoid."
"I felt having a television on in the restaurant took away from the ambiance a bit and that's why I give 4 stars not 5."
"The space is not very big but the design and the atmosphere is very warm and cozy."
"But would never ever visit this place again, food was mediocre, meat came out half raw and the music is far too loud!"
Pricing
Pros:
"Fixed price and all you can eat (drink not included)."
"Absolute bargain at £13.99 as well!"
"The price of 4 adults and repeated drinks with service charge included was quite reasonable."
"Price is very agreeable as you can eat your fill within the 2 hour slot available."
"The lunch time cost of just £14 per head is fantastic value."
"Pricing for lunch was very good for the quality and service."
"For just £27.90 per person, it's a fantastic deal for meat lovers."
Cons:
"Total rip off, visitors tonight had the buffet for two people, a rose wine and a larger shandy. As the huge board outside advertises in large writing £14.99. When the waiter gave us the bill, we were in total shock £79.20 !!!!!"
"They billed me £12.68 pounds for nothing and I fear this must be happening to lots of customers who don't normally check their bill."
"Couldn’t believe when we received the bill that my meal costs the same price as my partner and daughter who had all the meat options."
"This is very misleading. It states from £15.99, however this does not include meat."
"The menu clearly stated £15.99! And the end we were charged £27! Along with a hidden service charge! Not broken down in the bill."
"The price advertised on a board outside was £12.99 per person but when we got in, we were told it was £24.99 per person."
"The board states from £14.99 when in fact the price at certain times is approx £26.00 per person."