Fizzy Moon Brewhouse & Grill Reviews Summary

Atmosphere & Ambience

Pros:

• "A great atmosphere. Nice music played in the background."
• "The atmosphere was nice and chilled."
• "The vibe of the place was really good."
• "Always such a superb, safe, and great atmosphere."
• "Great atmosphere. Nice food and quick service."
• "The atmosphere was warm and welcoming, the ale frothy and well-brewed, and the company lively and good-natured."
• "The overall atmosphere on a weekend night."

Cons:

• "Music was a tad loud as couldn't here conversation... but only a minor annoyance."
• "Extremely aggressive bouncers, be careful going here."
• "Doorman was incredibly rude and hostile."
• "Due to live band and the amount of people at busy times it is very loud which makes it difficult to have conversations with people."
• "It was a really muggy day so outside seating that would have been ok not really that great as roofing now makes it a greenhouse."
• "Very loud, very expensive and very difficult to actually enjoy the company of the people you are with due to poor seating layouts."
• "The sound sysyem is too loud so find it hard to have a conversation."

Service & Staff

Pros:

• "Josh looked after us and couldn't do enough to ensure had everything we needed."
• "Was served by a great guy, who took our order and brought drinks over, whilst wishing the girls a happy birthday."
• "The barman Sam was fantastic - really friendly and knowledgable about the range of beers."
• "Charlotte Williams was excellent, she was very attentive & really helped us out with any questions!"
• "A lad named jona. He was so helpful to one of my friends who has slight mobility problems, very kind and polite."
• "One of the employees called Jonah McKinney was especially nice to me and was very helpful."
• "Great atmosphere and Sam, our bartender mixed me a fab cocktail."

Cons:

• "Bouncers and mainly the ugly lanky guy in black shirt probably the manager will ruin your night because most staff in black shirts are arrogant and rude as hell."
• "I have just read some of the management responses left to low reviews and find the manner of retort shocking, almost aggressive."
• "There are a few members of staff that could do with some customer service training."
• "Doorman was incredibly rude and hostile."
• "The staff did nothing to reassure us and acted as if nothing had happened."
• "The young girl quite frankly sneered at me, disbelieved me and marched me off to see the manager."
• "This echo’s my experience of overall poor training, management and an inability to adequately engage with errors / complaints when made."

Food & Drinks

Pros:

• "It has good choice of beers and pub food with lots of seating in- and outside."
• "Lovely spot with great food and a wide range of good qualities drinks, including local beers."
• "The food menu was wonderful. A great choice of food and cooked to perfection."
• "The food was really nice and filling, very happy."
• "Amazing variety of gins and beers."
• "The decor is great and the drinks tasted good, however, not enough to make me want to go again."
• "Food was surprisingly good, reasonable price too."

Cons:

• "A friend who had a steak asked for med/rare but got well done."
• "No vegetarian or vegan option in the Sunday lunch menu which is very disappointing."
• "Unfortunately it was quite possibly the worst cocktail (daiquiri) and gin & tonic I've ever had."
• "Couldn’t taste the cheese on a margarita pizza (just all tomato base)."
• "The selection of beers I wanted ie cider, the food service and general attitude is appalling."
• "Although never order margarita pizza and lean and green burger."
• "The Tapas dishes were very underwhelming and poorly cooked."