Molly Browns - Prom, Evening & Occasion Wear York Reviews Summary

Customer Service

Pros:

• "The two staff who helped us (at different times) both were super encouraging and helped us choose my perfect dress."
• "Both Fiona and Megan are a credit to Molly Browns, and I would recommend anyone visit if they want to be treated like a princess!"
• "All the staff were very friendly and helpful and nothing was too much trouble."
• "Lillie and Helena were amazing customer service."
• "Absolutely loved our entire experience. Truly a five star company with helpful staff and high quality products."
• "All staff were super helpful and friendly."
• "I was made to feel welcome and special from the minute I came in to leaving with my wedding dress."

Cons:

• "Clearly we won't be going back and we would encourage you to be careful and protect yourselves from similar experiences with this shop."
• "On entering we were not greeted as the two staff members were at the back talking."
• "The staff came across extremely rude and made her feel very uncomfortable."
• "rude staff, walked in with my friends after being very excited to try on prom dresses, this very special day had been planned for a while yet when we arrived we were greeted by a rude member of staff who told us that we were not allowed to shop without adult supervision despite all being of legal age."
• "Disgusting service. My two daughters went for what was supposed to be a lovely experience. Rude staff, looked down their nose at them."
• "We received no pleasantries, no interest and didn’t receive anywhere near the level of customer service we would have expected."
• "We were made to feel as if we were a complete inconvenience."

Product Selection and Quality

Pros:

• "This is a great shop for gifts for my sister, she loved everything I bought for her."
• "The shop has a vast range of wedding wear in all different colours, and accessories, and the hat range is superb."
• "The dress was perfect and everything Ben said it would be, it fitted perfect and there was no disappointments."
• "The selection and quality was excellent."
• "Prices are very reasonable and the dresses totally gorgeous, we were spoilt for choice."
• "The store has so many different selection of dresses, it has something for everybody."
• "This boutique has so many gorgeous evening dresses/gowns, including wedding dresses."

Cons:

• "Sadly the offer was not available online, but only for in-store purchase."
• "The only negative is I want to buy everything in there as everything is so pretty and lovely."
• "The refund policy is displayed on a wall tucked away behind the cash point in very small writing."
• "Supposedly you are family run but your customer service is very poor, there are times when rules can be relaxed."
• "We purchased an item yesterday from the sister shop on Stonegate and the quality was awful. It broke on first wear."
• "The shops policy of no refunds and only a credit note left my friend devastated and visibly upset in the shop."
• "Renowned for poor-quality, damaged stock and snooty, unhelpful staff."

Online Shopping Experience

Pros:

• "I found the staff and Nigel to be extremely helpful, nothing was too much trouble even though I was purchasing online."
• "THE SITE OF MOLLY BROWNS IS THE EPITOME OF TRUSTWORTHY AND PROMPT ONLINE SERVICE."
• "The service I received, both in the prompt delivery and follow-up emails has been outstanding!!!"
• "I can honestly say that the service delivered by Benjamin excelled not only my previous experiences of online shopping but also surpassed many in store shopping experiences."
• "Molly Browns in York has an amazing website which is easy to use and one of the only ones to offer delivery at this time."
• "I ordered a beautiful sherri hill dress from molly browns and it was just absolutely perfect."
• "Lovely website, quick delivery to the Isle of Man, beautifully boxed, good pricing and the actual dress is stunning."

Cons:

• "Although the shops are appealing and most definitely affordable for us, on entering the prom dress/bridal shop we noticed several young women who were members of staff, whispering and sneering at my daughter."
• "I asked the assistant there that the other assistant sent me here for the coat, only to be told they did not sell coats in that store."
• "Anyway, if you are reading this review Molly Browns, I am pleased to say I found the exact coat online in another boutique store, in the size I wanted & it was much cheaper."
• "A considerable journey was made to visit this shop... the promises made during the earlier phone conversation bore no resemblance to what we experienced."
• "However if you want to be made to feel uncomfortable, & barely tolerated by an ungracious & bordering on rude shop assistant you are more likely to find this in Molly Browns wedding shop York."
• "This incident has had a lasting emotional impact on my MIL. She has lost confidence and does not now want to shop for her wedding outfit."
• "Our daughter had to get undressed in a changing room with a curtain pulled round held by a clip while other members of the public walked past looking at dresses."