Bru coffee & more Reviews Summary

Food and Beverages

Pros:

• "Nice place, I love their coconut latte."
• "Besides a very good cup of Joe, you can’t put a price on a friendly morning convo with the barista who doesn’t have to ask for my order and has it ready when I walk in."
• "A good place to sit down and sip some calming chamomile tea or any other from the available infusions."
• "Bru coffee best place to be in Harrow. Great tea selection and great staff."
• "As a serious coffee fan I have to mention how good their coffee is! Very strong and bold flavour, real good arabica."
• "I have had amazing coffee cakes and fresh gelatos ice cream 🍨 here for years."
• "Their cinnamon, ginger lemon, vanilla and earl grey teas are also good."

Cons:

• "Ordered a waffle, expecting it to have real milk chocolate on it as described in the menu and as shown in photos but instead it was smothered in overly sweet cheap chocolate sauce."
• "I was a bit surprised by the price of £4.60 for an oat chai latte, which I consider to be on the expensive side for a cafe."
• "Worst milkshake I've ever had."
• "Unfortunately the sweets have nothing to do with the ones I could buy when Bru was inside the shopping centre."
• "Tries very hard but unfortunately fails... it was simply flavourless, colourful ice cream, and advertises itself as Italian gelato."
• "The waffle tasted great but the hot chocolate was too watery and didn't taste like cocoa at all."
• "Had a tuna melt. Ingredients had changed. Ketchup type sauce just not appropriate for tuna melt."

Service

Pros:

• "Service is good and quick."
• "The staff downstairs are nice, friendly and quick."
• "Amazing service this Sunday with incredibly talented baristas."
• "The service here is fantastic, the owner and staff really care for the customers who are working away on their laptops."
• "I had an incredible experience at Bru Coffee, Square 1, thanks to Manager Pratik's exceptional service."
• "Great choice of hot and cold drinks and friendly staff."
• "The staff are highly skilled and they always make me feel welcome."

Cons:

• "Worst customer service ever experienced."
• "I was greeted with a rude and ignorant response !!"
• "one of the girls behind the counter with dark hair has an attitude problem."
• "the manager is extremely rude and grumpy as hell."
• "horrible staff specifically the male ones, they watch your every move."
• "The staff were extremely rude."
• "terrible customer service. The staff constantly nag younger customers who study there to buy a drink every hour."

Ambience and Cleanliness

Pros:

• "The actual coffee place is amazing and perfect atmosphere to come and have a good coffee!"
• "Excellent ambience, cosy with good wifi and study spaces."
• "This place is quiet and cosy... Great for studying and reading a good book."
• "Visually it's quite nice."
• "I like coming to Bru, a nice environment, a coffee in this soothing ambience is all I needed."
• "The cozy ambiance and delicious brew made it even more enjoyable."
• "This place has such a wonderful atmosphere, I love it."

Cons:

• "Mind the sofas - they need a good clean as there is lot of crumbs and dust in button holes."
• "The tables are dirty and the overall place seems a bit messy."
• "Tables were stinking and after wiped the tissue turned black."
• "Not sure if they should keep soft cushions on them either, rather high risk of some contamination and health hazard."
• "It's a decent place to study, however, it's really noisy and the wifi never works."
• "However I’ve given it a three stars because we sat at the back area today there were flies everywhere we decided to move to another section again flies there too."
• "although the toilets stank so badly it was horrible."

Price and Value

Pros:

• "Great cosy place for lovely coffee, tea, ice creams, cakes, waffles etc and vegan cake too."
• "It's a great place for families but also has a nice ambient perfect for studying/working/ catching up with friends."
• "Reasonably priced light food/snacks, pastries and ice-cream mostly better than adequate."
• "Good coffee, when you have an americano without milk you can really taste the coffee."
• "Nice selection of coffees, ice creams and other desserts in a really nicely decorated and comfortable setting that is very enjoyable to sit in."
• "An extensive menu with a fantastic selection of different gelatos, beverages and desserts."
• "Menu is plentiful, lot of options to choose from. Reasonably priced."

Cons:

• "A tiny bit on the expensive side and tables are not always cleared."
• "However, it is a bit pricy."
• "Not worth £1 and I doubt they put any ice cream into it and it states on the menu 'thick milkshakes'."
• "Strawbella with nutella is quite good, a little bit too expensive though."
• "the ice cream at £2.75 than has an extra charge for a plain cone (never seen that)."
• "it is a bit pricy."
• "For the price i paid i would expect the service to be a lot better."