Checkout Superstore Reviews Summary

Customer Service

Pros:

• "Outstanding customer service. I manage teams that audit customer services and I was very impressed with the individuals at checkout."
• "All of their staff are very helpful and have headsets to contact each other but Amndeep and Sandhya in particular went above and beyond to help me, thank you ever so much!!"
• "The staff are very polite and welcoming and will always ask if you need help."
• "Staff are very friendly and welcoming."
• "The staff is very friendly and helpful towards the customer and especially Kanwaljit one of the staff members has excellent customer service skills."
• "Kanwaljit delivers great customer service and is always very cheerful and pleasant."
• "I was served by an employee called Prayag who gave excellent customer service."

Cons:

• "Worst experience ever."
• "Worst customer service ever!"
• "went again second time and rubbish customer service....tills are broken made to wait till they fix the issue not fixed so told to go and form queue behind others rather than open another till and they were busy so they should have more tills open."
• "Rude till staff, no hello nothing, too busy chatting with her colleague."
• "The actual problem is their pathetic and poor customer service."
• "Considering it’s Eid til ID 3 should not be allowed to work with the public at all."
• "Till staff was totally untrained and did not know how to serve the customers."

Cleanliness and Layout

Pros:

• "Good parking and lovely and clean."
• "Very clean, tidy organised store."
• "Loved shopping here. Went first last to check it out and the it was all very clean, great prices and massive variety."
• "The store is very clean and well lit, parking outside is ample and access is superb."
• "Super clean, super tidy, so nice to see a well organised retail outlet."
• "Store clean and presentable."
• "What a lovely, clean shop! So nice to see all the fruit and veg nicely presented without unnecessary plastic."

Cons:

• "Often items were expired and substandard, the rice had bugs, pitas expired."
• "Poor quality products, 2nd time they sold me expired product as you can see the pictures."
• "Went in for the first time and found the stuff in the fresh dept rotten."
• "Bought baby chicken from the fridge. And it’s off smell so bad couldn’t cook it."
• "One thing I did notice they have lots of expired products on shelves so you have to look carefully."
• "been buying meat at their butchers be watchful the sealed meat trays do contain smelly meat."
• "DEAR OWNER THE SPECIFIC CONCERNS is your butcher shop and stocks - serious concern is Foods Safety regs from most of the bad reviews, hope you can quickly pick it up ??"

Facilities and Accessibility

Pros:

• "Easy to access parking...Which is hard to come by in Farnham Road area these days."
• "Plenty of parking."
• "The store is spacious, very well displayed with fresh veg and exotic fruits."
• "Elevators for disabled and toilets available, tidy Store!"
• "With two hours of free and ample parking, this was a good start!"
• "Managed to find a parking space in the car park provided which lets be honest is pretty rare in Farnham Road these days!"
• "Parking up to 2 hours with a purchase."

Cons:

• "But their toilets are always locked. They don't let anyone use them even in an emergency."
• "My only criticism is the car park exit is narrow and visibility is poor, please can you make the exit wider and possibly lower the walls. It's an accident waiting to happen."
• "Parking is ok, the entrance/exit - during busy periods, with the Lidl opposite - can be a real problem!"
• "The only thing that prevented me from giving more stars is that no high chairs for babies."
• "I would say overall a good place to shop but absolutely hate the fact that you have to constantly validate your parking and that is annoying especially when ur in a rush and sometimes you forget which can result in a fine."
• "Parking validation is another added headache."
• "Are the kids welcome in your store? Definitely the answer NO."