Cutters Yard Bankside Reviews Summary

Customer Service

Pros:

• "Everyone was really friendly. They were able to fit me in for a walk-in haircut."
• "The staff are all incredibly friendly, you are always offered any kind of drink with the service."
• "Professional, friendly, and chill, always happy to provide advice on your cut."
• "Fantastic people, great talks and outstanding service! Surely a 'must go' if you need a haircut while in London."
• "I was very impressed by the customer service, knowledge of the staff, and the haircut itself."
• "Everyone is super friendly and welcoming. You'll also get a free drink while you wait."
• "The service is incredible, so friendly and relaxed."
• "Really amazing experience. The service was fantastic and you can tell a genuine effort was being made."

Cons:

• "The presence of a filming and photography team capturing customers, including myself, without asking for consent made me uncomfortable."
• "Unfortunately, he forgot to apply my first-time customer discount however I was very happy with the results."
• "I've had six haircuts and beard trims with Cutters Yard so far, it’s a steep price but when it’s good it’s worth it."
• "Quite disappointed with my haircut. The barber couldn't really envision a style for my head given some direction."
• "Price is extremely steep and you should offer some complimentary drink inclusive of price."
• "I had a bit of an unfortunate aborted first visit, but thanks to the excellent customer service from the team here I'm now more than happy."
• "The haircut done by Adrian was not at all good - the back of the head hair seems longer than front and seems very uneven."
• "Poor experience overall. When I arrived my hairdresser made me wait while he finished his hot chocolate."

Quality of Haircut

Pros:

• "I was really happy with my haircut and got on well with the barber."
• "The cuts themselves are top-notch and accompanied with a light and friendly conversation."
• "I am really happy with my haircut and about all the explanations he gave me for my look and hair type."
• "Turned out looking and feeling so much better than I ever imagined."
• "Jay is amazing, really listened to what style I was looking for and surprised me by exceeding expectations."
• "The best barber experience I have had in my life, I have been going to Cutters Yard for the last few months and have always had amazing experiences."
• "I’ve been having my haircut, beard trim, and facial by Jack for a few years now and I always leave feeling human again."
• "The best haircut and best treatment I have ever received in a barber shop in London!"

Cons:

• "Quite disappointed with my haircut. The barber wasn't sure of themselves when they finished the cut which made me unsure of it."
• "A disappointing experience. The guys and the services were lovely but the trim just isn't what I asked for."
• "I’ve had six haircuts and beard trims with Cutters Yard so far, one was ok as it was rushed, the last one I had to fix at home as my beard was lopsided."
• "Today was the second time I visited Cutters Yard and I’m now writing my first ever Google review because I’ve received a pretty awful haircut!"
• "The haircut was mediocre, lack of professionalism, and the price was huge for what I get."
• "The staff don't listen, you ask to keep it long on the top and a fringe of a certain length and they cut it 1.5 inches shorter than I asked."