The New Fairlop Oak - JD Wetherspoon Reviews Summary

Staff and Service

Pros:

• "Staff were friendly, parking in car park next door for a cost, worth a visit."
• "We stopped in to see friends, and were served by people who smiled and cared about what they served."
• "Service is good but slow."
• "Staff friendly and tentative 👍🏼."
• "And the waitress’s polite."
• "Very friendly and attentive staff. Very quick service."
• "The service was very quick and the waitresses where friendly, helpful and smiling."

Cons:

• "It was FREEZING really uncomfortably cold."
• "The staff was either overworked or not interested in providing anything approaching a good customer service."
• "Yesterday, we had poor service on our food order. in which it was two fillets the edges were not at its point and almost all the beef fillet burned bad bad."
• "Very rude staff, had multiple problems with mix race woman with curly hair."
• "I've come here a few times - Lovely place / location but the staff here (and one female employee in particular) are awful."
• "The staff seems to be racist. They denied serving us even after apologizing for singing and enjoying our own space."
• "Service was terrible, a waiter blanked us, they lied about the cost of the meal."

Food Quality

Pros:

• "The food tastes nice and is good value."
• "Lovely place for a pint ... non stop coffee and good food with a very reasonable menu not too heavy on your pocket."
• "The food we found to be of good quality and decent sized portions."
• "Food is always good, homemade steak and kidney pudding - really enjoyed it."
• "The taste of the lemon and herb chicken is absolutely delicious, and the chips. Best I've ever had!"
• "Very good food (I had sausage, beans and chips)."
• "Food is surprisingly good. It is amazing value for money in this day and age."

Cons:

• "The fish didn’t smell or taste fresh, the fish was smaller than usual and increased in price, the batter was hard, the chips blah."
• "The traditional turkey dinner was very poor. The turkey was what I call reformed turkey from ground up meat.. very poor texture of the meat."
• "Sausages was cold. Eggs crusty, bacon looked like ot was going to eat my toast it was that undercooked."
• "We had a breakfast and the eggs were burnt around the outside with broken hard yokes! the bacon was charred and the beans was dry so all together a very bad experience."
• "The chicken was cooked well but it seemed whoever put the lemon and herb sauce on just put it on one area which gave it a funny taste."
• "Food was over cooked mash was like suet."
• "The worst though was the steak - if you can call it that as it was just a lump of dry and hard meat!"

Ambience and Facilities

Pros:

• "Has a really nice community vibe, got people here of all ages and backgrounds in here and the large windows give the place lots of light."
• "Ideal location for a quick drink."
• "Has a car park, smoking areas, wheelchair access and disabled toilet."
• "The toilets where clean and smelled fresh."
• "Nice chilled vibe and good place to hang out with friends."
• "The pub was clean and airy and spacious."
• "One of the better Wetherspoons. Large and spacious and toilets on one level unusually."

Cons:

• "Love this pub but was horrified yesterday when I heard 3 members of working staff slagging off a kitchen assistant for all to here."
• "really disappointed with the local whetherspoon/vodka taste like water."
• "Never have felt more harassed in my life for just wanted to order a regular mint tea in evening."
• "It was a bit weird when my hubby asked for where to get a glass of water, one of the staff just gave him a whole bunch of clean glasses and told him to put those glasses somewhere."
• "It is what it is - a cheap pub with cheap food and drink. You get what you pay for, no thrills. Staff are miserable and so are the people in it."
• "Do not bother turning up for any sporting event they are promoting. Unbelievably NO SOUND was allowed for today's rugby match."
• "The toilets in this branch were disgusting and not cleaned well."

Value and Pricing

Pros:

• "Typical weatherspoons, good selection of beer, lager, IPA's, gins, spirits at very reasonable prices and a large varied food menu."
• "The food is very reasonable priced."
• "Nice place for a meal and drink for value!"
• "You can get proper pub food at this place. Not perfect obviously but the prices are fair."
• "Good food and generous portions at a reasonable price."
• "You also get a bottomless Lavazza coffee for £1.45. Recommended 👍🏻"
• "As you would expect in a weatherspoons. Always has a good choice on the menu. Real Ales as cheap as chips."

Cons:

• "Good pub with good prices.. just be careful if parking your car, pub refunds the amount on your purchase."
• "The pub/restaurant is popular and busy food was good, i went for a friends birthday. Beware of parking though as carpark is ticket and doesnt have consessions for disabled badge holders i ended up with a £45 parking fine which resulted in a very expensive night out!!!!"
• "Could not get served at all. Very few bar staff."
• "Good food and drink but carpark is a nightmare!"
• "If you have a blue badge you still have to pay."
• "Very difficult to get in the car park they've closed off the better entrance."
• "If you type in your number plate incorrectly- you'll be fined."