Address: Station Rd, Hoveton, Norwich NR12 8UR, United Kingdom
Phone: +441603782429
Rating: 3.8
based on 402 reviews.
Service
Pros:
"All staff were friendly and helpful."
"Damien the assistant manager on duty who could not have been nicer or more helpful."
"The service was very friendly and they were very helpful when I needed something different for my little girl."
"Served by very friendly and attentive staff."
"Staff were friendly and helpful without being too in your face."
"Staff all very friendly and helpful."
"Very attentive staff."
Cons:
"Sadly not a pleasant experience. I'm a wheelchair user who entered these premises yesterday."
"Badly managed and incapable staff."
"Awful service waited at the with a lady next to me, bar man took no notice of me."
"The demeanor of the deputy manager, whose swift expressions of anger further exacerbated our discomfort as a group."
"Staff were grumpy and looked like they wished they were somewhere else."
"Very poor service. Sadly not somewhere I would recommend."
"Service is slow, place is generally unclean and a lot of items out of stock."
Food Quality
Pros:
"Following a recent revamp, the restaurant is a great environment serving a wide range of food and drink."
"All the meals were well sized, hot and tasty."
"Our plates were suitably filled with a large quantity of well prepared and piping hot food."
"The Sunday roast was very nice."
"The food quality was great and it tasted lovely."
"Fabulous hunters chicken, made all the better as the chicken is sitting on a gammon steak."
"The food we had was lovely. I had chicken and bacon salad and partner had the chicken and mushroom pie."
Cons:
"Food took 2 hours from time of order to being brought out and it was only 1 sharing platter."
"We were left waiting for over an hour for our food."
"Out of 4 meals only one was edible."
"The hotel room on the other hand was unfortunately not quite on par... the heating wouldn't work at all, the shower flooded the bathroom floor."
"The vegetables were not good at all, some had run out and not replaced, no Yorkshire puddings, potatoes were watery, parsnips dry and hard, green beans were very over cooked."
"The food was probably slightly below average and certainly below par for the price."
"There was a hair in the food."
Ambiance
Pros:
"The place was lovely and warm which helped take the afternoon chill away."
"Very popular family and dog oriented place."
"Outdoor seating by the river too."
"Beautiful setting, enhanced by glorious sunshine."
"The garden is right by the river and sitting there with sun going down was just awesome!"
"We were sat outside watching the boats go by. All in all a great experience."
"The seating area outside is so pretty & picturesque watching all the boats & people going past."
Cons:
"Imagine my shock and anger, at getting a £100 parking fine, for being 30min over my original time!"
"The pub area was noisy due to football."
"We sat in the garden which could've been quite nice as its on the waters edge but there was a group of lads on their boat, drinking, smoking & blaring out music."
"Never again, stayed one night and was the worst nights sleep in a long time!"
"The ongoing high temperature meant everyone was crammed into the little shade available in the garden."
"There was a huge problem with wasps with no visible sign of anything being done about it so very difficult to settle 4 children."
"Also is there any where you can sit without dogs barking and screaming people at the sport on tv!!"
Management
Pros:
"Thank you for the evening!"
"Met a friend for late lunch on 12/7/19 and paid from my parking, which they take off the price of a drink, great idea."
"Thank you from a fellow publican."
"Management and staff very friendly polite and professional."
"The same manager also helped us with the app we found out his name was Mart."
"Management need to step up and step in in these types of circumstance to support their staff and their customers."
"Many thanks to the management for taking the time, the quite considerable time..... 8 months in fact.. to consider their reply to my review."
Cons:
"AVOID THIS PUB RUN BY DISCRIMINATORY BIGOTS."
"The manager never helped us and stay away when we complained."
"Waited long time for cold goujons sandwiches with warm chips, service was poor and the doorman/manager unhelpful."
"The main contributing factor to this disappointing encounter was our interaction with the waiter, who astonishingly also held the position of duty manager."
"Green King you seriously need to spend some money on renovation."
"Your policy on disability is obviously that you do not tolerate it!"
"Absolute rubbish if you have allergies or want to make changes to certain meals or drinks."