Replacement Keys Ltd Reviews Summary

Delivery Speed

Pros:

• "The keys came in 2 days and both replacement keys fitted perfectly."
• "Keys arrived next day and worked perfectly!"
• "Our replacement key arrived within two days and works perfectly."
• "Keys came the next day which was brilliant!!"
• "Within 24 hours I had purchased and received my order, which were the perfect fit."
• "Ordered two keys in the afternoon. Keys were delivered the next day."
• "I only had to send them a photo of my key and they got a spare one out to me within 2 days."

Cons:

• "A bit of a wait for the product to arrive but with the current situation at hand it is to be expected."
• "Although p& p charge was a little high."
• "The first pair of keys arrived within 2 working days, but the cut was slightly out and didn't work."
• "The key came with lightning speed but did not work."
• "I was hoping for a speedy resolution, but was instead met with silence, apart from a standard reply from someone who obviously hadn't read my explanation of the actual issue."
• "The first set I ordered didn't arrive, however, I was allowing extra time due to coronavirus pandemic."
• "Unfortunately it did not operate the lock."

Customer Service

Pros:

• "The staff swiftly corrected my mistake and kept me a happy customer."
• "Very helpful and efficient."
• "They people who work at replacement keys are obviously aware how important customer service is, and I would use them again without hesitation."
• "Absolutely brilliant customer service. Anyone can send goods out to you promptly, the real test of course, is what they do when things go wrong."
• "Impressed with their customer service and their service worked well once the correct order was ordered - or whatever they did."
• "Company also contacted me to see if key was ok."
• "I was so impressed that they followed up in the first place without prompting, and the keys work perfectly."

Cons:

• "Great service, but I received two different keys instead of two of the same key."
• "Unfortunately, 2 of the keys didn’t work. I should add, they were Millenco keys that required a code."
• "Good service, blank replacement car key delivered promptly. Unfortunately, I didn't realize that it would be impossible to get anyone to cut a copy of my original, or to programme a copy of the key fob."
• "Contacted Replacement Keys - who then sent two more keys, which as with the first two, did not fit, asked for a refund and was asked to return all 4 keys - which I did - but advised they never arrived - so down the price of the keys plus the postage to send them back."
• "Not a Good Experience I'm afraid."
• "Not a Good Experience I'm afraid -= Ordered two Versa keys for my new front door, two keys duly delivered, but completely different even to the naked eye."
• "The new keys arrived but didn't work, the company quickly resolved the issue by asking for scans of both the old and the new key & then sent out the new keys which were perfect."

Product Quality

Pros:

• "The two keys I purchased are better quality than the originals, work smoothly and were delivered in double quick time."
• "Both keys work flawlessly, I can't recommend their services highly enough."
• "A great service. All the keys I ordered worked perfectly. Quick delivery. Great value."
• "Every time we use this service, the replacement keys fit perfectly."
• "The keys were dispatched within hours, and arrived once the new customs check, due to Brexit, had taken place."
• "Replacement Keys were able to generate three excellent quality keys to code and they work perfectly."
• "The keys are a perfect fit, great value and arrived quickly despite being in the midst of the Coronavirus pandemic."

Cons:

• "The product's a bit smaller than expected but still usable."
• "The key came 2 days later, but unfortunately it opened all but 2 locks on the caravan, this is very unusual."
• "All the keys fitted perfectly, but not the one for the power mooring."
• "The first key was a little loose in the lock and didn't open it."
• "The fourth one I have not been able to get to work, but I can't see any difference between it and the others."
• "First keys arrived but unfortunately did not work."
• "Keys received very quickly, unfortunately one did not work due to the Yale blank having a champher missing, although this was no fault of the cutting service, on informing the company a replacement was immediately sent which was perfect."