The Ship Inn Reviews Summary

Customer Service

Pros:

• "Could not have asked for a more friendly welcome from Jim and his team."
• "Staff friendly and very efficient."
• "We were blown away by the customer service here! They are 2nd to none honestly."
• "The staff are really attentive and friendly too."
• "A young man called Jason assisted her in with her wheel chair; a true gentleman."
• "The service is attentive and the staff always professional and polite."
• "The team were really accommodating and we couldn’t thank them enough for all their help and hospitality."

Cons:

• "We weren't served drinks until 35 mins after we sat down."
• "There was a mistake with the bill on there side which took time to rectify."
• "Orders taken at the bar at 12.30 because no waitress service."
• "Staff so slow."
• "Awful, Shocking service and I mean shocking."
• "Service wasn't great as had to remind staff to bring a drink we were waiting on."
• "Service slow despite our being first in at lunchtime."

Food Quality

Pros:

• "We had so many comments about how good the buffet was and some even said it was the best they had ever had!"
• "Delicious food."
• "The pork, gammon and turkey were all cooked beautifully."
• "The food was incredible - so much better than the big chain restaurants who only do carvery."
• "The meat was very good and could not fault that."
• "Mussels in white wine sauce were fresh, perfectly cooked and the broth was full of flavour."
• "The food arrived hot and on hot plates, and the food was delicious."

Cons:

• "From all the food we ordered we only enjoyed the garlic mushrooms everything else was dry and over cooked."
• "Terrible food every time I have ordered stake it comes over done they do not have a clue how to cook rare or medium rare!"
• "The only disappointment was that the ice cream was melted in the knickerbocker glory."
• "The toffee apple crumble was so sweet that was all I could taste so most of the dessert was left."
• "The sunday lunch is really poor. Horrible stale and cold roast potatoes."
• "The beef was tough and the veg not good."
• "Some of the food ordered was cold."

Ambiance and Decor

Pros:

• "It's a lovely pub with a great vibe."
• "Off the road you can hear the birds sing whilst sipping on your beer."
• "Also I am big fan of all the nice decoration!"
• "The inside of the pub is very nicely decorated."
• "A lovely cosy and welcoming atmosphere."
• "Atmosphere was really peaceful."
• "The garden gives a lovely feeling of privacy."

Cons:

• "Oddly rather empty for a Saturday lunchtime as well."
• "We were sat in the bay window seat and it was so cold."
• "The inside is welcoming and a nice atmosphere."
• "Not sure on the rubber like bench covers! Very sticky on a hot day."
• "The atmosphere is cosy."
• "The covid booth system wasn't too cramped."
• "The staff literally couldnt care less."