Hollywood Bowl Surrey Quays Reviews Summary

Staff and Service

Pros:

• "I was ever so grateful to Tiani (apologies if I have spelt your name incorrectly) she kept checking and seeing if my order was received."
• "Amanda! Thank you so much for the service you provided today."
• "Your staff at front of desk, Amanda was brilliant."
• "Used his tickets to get some prizes and two ladies at the till were so incredibly friendly and polite."
• "Welcoming, friendly and helpful staff."
• "Nice staff; Ruby working at front desk was funny fast and helped us quickly."
• "Great customer service from staff and particularly from the young gentleman with black curly hair. Very nice, polite and friendly guy."

Cons:

• "The teenage clerk took 5min to print our vouchers and discuss other things to the floor manager whilst serving me."
• "Would go as far as not a safe environment for children."
• "It's rare to see a supervisor or manager actually contribute to anything other than gossip at the till."
• "Machines broke down and they didn’t have items that I was collecting arcade tickets for staff didn’t care kids were upset."
• "Staff are children and behave as such. Disgusting behaviours displayed by young boys and girls that they hire to reduce costs."
• "The staff are sleeping in this place."
• "Very disappointed to say not every staff is up to the job, Charlie today was very unprofessional."

Facilities and Cleanliness

Pros:

• "Alcohol served in bar plus pool tables."
• "Pure fun with the arcade and bowling all in the same place."
• "The parking was decent though."
• "They have a games room, eating areas and a Costa."
• "Really good and large bowling alley, great features."
• "Good price/quality balance, clean, lively, cheered me right up."
• "It's clean, they serve you drinks at the lane."

Cons:

• "All the balls are battered and pitted too."
• "Not sure the entrance and exit glass doors have been cleaned for a while full of greasy hand prints."
• "Rubbish all over the floor."
• "The tables around us still had food and drinks from the previous ones and as long as we sat there no one cleaned them."
• "Shame the actual place is very dirty."
• "Staff does not seems to clean the benches between session."
• "Did I mention how awful the toilets are too? Dirty and battered."

Food and Drinks

Pros:

• "The diner staff are usually pretty friendly and the food is decent for a bowling alley."
• "The food is priced well too, around £7 for a burger and fries, and the drinks are decent as well."
• "Food is reasonably priced, with standard drinks and alcoholic beverages (think Wetherspoons) which can be ordered to your lane."
• "Cheap food!"
• "Beverage and food menu is good enough."
• "the drinks are affordable"
• "Dining and drinks option available."

Cons:

• "the drinks seem to be short everytime so I end up getting something I didn't want"
• "The food was awful and seriously overcooked in the microwave."
• "Food took quite a while to come out and seemed to notice an awful lot of staff standing around, congregating doing nothing."
• "The chicken was burnt to a crisp and the nachos were all clumped together, unable to eat them."
• "Really really bad food. Burgers and meals unavailable so could only order sharing platters."
• "I ordered lunch for the kids with my booking which took over 30mins to come out and when it did it was disgusting!!"
• "The food... gosh the food. Dont bother is all I can say. Burger buns were rock hard and they've watered down the sauces."

Experience and Atmosphere

Pros:

• "Went and met up with a group of friends, atmosphere was excellent."
• "There’s a good vibe and it was really fun!"
• "Great place to visit especially with kids, can all have a lovely time."
• "if you like peace and quiet I'd advise you to go there during afternoon time but after that it'll be very packed up of people and children running everywhere."
• "They're a credit to the place! 5/5 would recommend!"
• "If you want a game of bowling it's a great spot."
• "Great place for young children in particular!"

Cons:

• "I wouldn't return."
• "Would not recommend going to Hollywood bowl in Surrey Quays!!!! Absolute pig sty."
• "I am reluctant to visit again."
• "The aroma that hits you on arrival is somewhere between toddlers ball pit and vintage sports changing room."
• "Utter shambles of a place."
• "I attended bowling on Saturday night and it was a complete disaster."
• "But it's the worst bowling place I've been to."