The Mill at Elstead, Godalming Reviews Summary

Atmosphere and Setting

Pros:

• "What a great pub! I was greeted on arrival and all the staff seemed to be friendly and smiley all the time."
• "A beautiful place, the mill inside with the glass floor and the stream flowing beneath you is an amazing setting to eat!"
• "It's in a gorgeous countryside location, built over and river, the coolest feature being a massive water wheel as it genuinely was a mill in the past."
• "Always a great atmosphere with lovely food and friendly staff."
• "Lovely pub and restaurant in a very unique setting on the river."
• "This is a stunningly beautiful place to dine."
• "What a pub! The Mill has it all - stunning location, interesting history, good beer and tasty food."

Cons:

• "Unfortunately it’s lost the magic."
• "The Mill is cute but has been getting far too expensive to be enjoyable now."
• "The service felt very disjointed."
• "Both the drinks and food are overpriced imo when compared to other local pubs."
• "Parking. Wheelchair access a number of internal steps inside."
• "Service ok. Not very attentive at time, had to call out."
• "The service in the garden is just dreadful."

Food Quality

Pros:

• "Food is great, staff are friendly and they have a nice selection of beers."
• "The food itself is nice, though having had the burger it looked a little sad on the plate."
• "It was the best roast chicken I've had out in a long time."
• "Everyone was happy with their food."
• "The food is really good, and the staff were friendly."
• "Really, really enjoyed the food."
• "The food was fantastic."

Cons:

• "Door Greater wasn't overly friendly was rushing around all over the place didn't look very professional."
• "However, think that there may have been staffing issues as 2 of our 4 main courses arrived nearly 10 minutes after the first 2."
• "Unfortunately after over an hour waiting we gave up and went somewhere else."
• "Our beautifully described crab burgers had almost no flavour and would have been better described as oily batter in bread with tasteless sauce."
• "The food we had off the sandwich menu was probably the worst food we have ever experienced!"
• "Food average. We were greatly irritated by the relentless use of the term 'Guys' to address us."
• "Roast potatoes hard edged and tasteless as was the meringue like Yorkshire pudding."

Service

Pros:

• "The staff were absolutely brilliant, friendly and helpful."
• "All the staff were helpful, friendly and professional."
• "The staff are always friendly and helpful, dogs are welcome."
• "Good atmosphere and friendly staff."
• "Very attentive staff. The well behaved Labrador was welcomed and disappeared under our table very contentedly."
• "The staff were friendly and they have a large free car park."
• "The staff were all very friendly and helpful when they did come to check on us."

Cons:

• "Something has gone quite wrong when everyone's food orders are in a week beforehand but there are starters missing and mains off and the mains aren't served until 1½ hours after booking time."
• "The only reason I dropped a star was because the bar only had a single member of staff on."
• "The food was awful. The burgers dry and overcooked while the chips were soggy."
• "I think staff needs more training."
• "Poor service waited one hour thirty minutes for meals to arrive soups were cold beef burgers were crusty around the edges."
• "The beef roast was truly awful."
• "The service was extremely slow, and the staff seemed frantic and stressed."