The Dog Guy UK Reviews Summary

Trainer Expertise and Behavior

Pros:

• "The trainers are very friendly and knowledgeable, happy to answer all our questions and give advice for us to continue Roxy's training at home."
• "Ollie is attentive, the right level of blunt and stern but also caring. You can see the passion and love he has for what he does just from one session."
• "Josh and the girls were the perfect match for Zack our feisty 7-month-old Labrador. They looked after Zack wonderfully whilst in their care."
• "Nessa, Oli, and John from the dog guy, after 3 weeks he was like a different dog."
• "Megan trained Rudi for 3 weeks and when we picked him up, it was clear he had been trained to a very high standard."

Cons:

• "Had I known before I sent my two 9 month old labradoodles, Floki and Freya, that they would be using choke methods to train them I would never have sent them."
• "The kennels where the dog was staying told me that dogs go out for around 2 - 3 hours a day for training and then tried to backtrack when I questioned them more."
• "Since having the dogs back almost a week now, we have noticed a huge improvement in their behavior. We learned a lot from our walk-through at the end and have been continuing the hard work Albert and Daisy's trainers put in."

Training Outcomes and Dog Behavior

Pros:

• "During his stay, the team were fantastic. Getting a weekly update seeing how he was doing gave us confidence while he was away."
• "In terms of Reggie's progression - he is a completely different dog now. He has made massive improvements in his training."
• "After 4 weeks of her being trained it’s like having a new dog, the difference is amazing and she now loves her walks on her lead."
• "Luna stayed in a well-equipped training ground and was well looked after. During her stay, I received regular video updates and could see progress from week one."
• "The training that was provided for our dog during his VIP boarding training was absolutely outstanding. The changes and improvements achieved in such a short space of time are unbelievable."

Cons:

• "He was returned with no improvement, no after support and permanent damage to her throat."
• "Since having the dogs back almost a week now, we have noticed a huge improvement in their behavior. We learned a lot from our walk-through at the end and have been continuing the hard work Albert and Daisy's trainers put in."
• "We wanted to get the recall better off the lead, get her walking to heel without pulling, not jumping up and practically knocking us over in excitement and not reacting nastily to other dogs. The only thing slightly better was recall."

Customer Service and Communication

Pros:

• "The Dog Guy was a last-minute find before we went on holiday and we are so glad we did as we will definitely be using their services again, highly recommend."
• "The facility there was great and when we turned up to pick him up it was great to see lots of happy dogs, and meet a team of people that truly loved animals."
• "Fantastic service from The Dog Guy – all trainers are clearly exceptionally knowledgeable and were fantastic at teaching us as owners as well as our dog."
• "The communication and response to any questions we had during the time he was there were great."
• "Absolutely incredible experience. We have a lurcher who is reactive and our experience with The Dog Guy has transformed our lives."

Cons:

• "The handover was really good as well - the trainer gave us all the time we needed to understand what we needed to do at home with him and how to continue with his training."
• "The training videos and 'reports' we received were totally inadequate totally 7 mins 30 secs is video (either no sound or inaudible) and 6 photos. Neither told us anything the pups had achieved."
• "I have seen absolutely no evidence that the training issues we asked to be addressed were in fact tackled, and no proof of this has ever been forthcoming."
• "My Staffy x XL Bully puppy was getting very nippy with me during playtime and I was getting quite nervous. The Dog Guy was great and Oli came out within 24 hours. I have already seen such an improvement in my puppy and will definitely do a 1-2-1 again."