Sultan Sofrasi Reviews Summary

Food Quality

Pros:

• "Everything is very fresh, sauces are delicious, and meat is always succulent and juicy."
• "Food was very good quality and priced very reasonably."
• "The food overall was well priced, good portion size and flavoursome."
• "If you love grilled meat then this is for you."
• "Meat and vegetarian food excellent."
• "I have just enjoyed the best chicken wings, I have tasted in England."
• "Food was really delicious. We order sultan special platter and the quantity was really great."

Cons:

• "The worst turkish I’ve had in years."
• "It was cold and raw meat we could not eat it was tough raw meat always tough."
• "The meat in the lamb doner wrap was fatty, gristly and tough. Inedible really."
• "The food quality is now really poor, with the chef firmly believing that Turkish food should just taste of salt."
• "All food greasy, covered in olive oil and salt. The lamb donor is a disgrace, it’s full of fatty bits and so fine in cuts, it looks like pulled pork."
• "Not at all what I was expecting, very disappointed with the quality of the meat, the salad looked old and floppy with a bitter taste."
• "Had been really outstanding but noticeable decline last few months - all new faces so new owners? Stopped serving chicken doner! And lamb doner much cheaper variety... Everything, salad, portions, etc. not as nice."

Service

Pros:

• "The manager is so friendly, he gave my daughter a free treat and now she cant stop talking about Sultan Sofrasi."
• "Always go here - as well as it being a great friendly place, if you're wanting a healthy clean meal then head here for the shish and salad... if you're wanting something a little more substantial then the breads and kofte are amazing not to mention the rice - very tasty!"
• "The staff were all very friendly and polite."
• "The service from Mihaela (I think that was her name) was amazing."
• "Customer service was excellent, the restaurant was very clean and hygienic."
• "The staff are welcoming and friendly."
• "The customer service was so lovely and the staff were so attentive and friendly."

Cons:

• "The Manager or whoever was that guy was so unwelcoming."
• "Only complaint is the new guy serving customers looks grumpy most of the time and so does the waitress."
• "Spoke to the waiter about the delay and they were very rude saying 'I have been working in the restaurant business for more than 10 years we are busy dealing with rest of the orders and take away delivery' shocking considering the restaurant was only half full never again."
• "They’re rude and shouldn’t be working with customers if they can’t be bothered to be nice."
• "One of the colleague is very rude and disrespectful (can’t even speak English properly)."
• "Very bad experiences. Customer service was horrible and staff talks rudely."
• "Service was shocking. Specially Lady on the front I think her name is Mithai."

Pricing

Pros:

• "Food was very good quality and priced very reasonably."
• "The food overall was well priced, good portion size and flavoursome."
• "Good food and value of your money."
• "Highly recommended and prices are very competitive."
• "Great food in massive portions at a cheap price."
• "Very reasonable prices!"
• "Great prices here."

Cons:

• "Little bit pricey, specially I think they should add a platter for 2 options with a relatively low price."
• "Prices have shot up too. Don't go as often now because of this."
• "First time I come in a Turkish restaurant and I don't get full. extremely over priced."
• "Extremely over priced bad treatment and they basically kick us of the place because they wanted to close."
• "Minimum price of a platter at the moment is £45 which is a bit too much for many people."
• "Also it is on the higher price of a Turkish restaurant which is fine but I think they need to match that with their food and service."
• "The drinks were slightly overpriced than usual."