Kaspa's Ipswich Reviews Summary

Food Quality

Pros:

• "Heaven for anyone with a sweet tooth. The choice is incredible with waffles, pancakes, sundaes and cake, this is a dessert for everyone."
• "The objects they can build out of ice cream is unbelievable."
• "The deserts were very nice and there was a wide selection available."
• "Cinnamon Maple Waffles are lush and with a strawberry cheesecake shake my calorie intake for the week is complete!"
• "Good ice cream."
• "The waffle I had was overcooked burnt and cold all in one couldn't complain as it was too busy to complain couldn't fault the shakes but for me was not impressed this time."
• "The waffles were large and full of flavour."

Cons:

• "Cookie dough was horrifically raw and just mush."
• "Below par ice cream, cheap nasty style."
• "The food was very sickly and dry."
• "Today our order arrive cold and missing items - the waffle cold and Ice cream melted, Banoffee dough cold and with no bananas??"
• "Very disappointed with my strawberry waffle. I have had this on many occasions however, this time it was very disappointing."
• "Just had a take-away waffle dessert, a Banoffee waffle. There was not even half a banana, very little sauce."
• "Wouldn’t recommend this at all as the food isn’t fresh and is not suitable to eat."

Service

Pros:

• "Service was good when we first arrived."
• "staffs and service were amazing."
• "Staff are really friendly and service is always swift, they always have enough staff for the occasion."
• "Very welcoming from entering the restaurant and customer service was excellent, especially from Mo who served me."
• "Service was great, we were seated quickly and the staff were welcoming and made sure we had everything we needed."
• "Staff are super friendly and service is quite fast, given the fact it usually has a number of customers."
• "The staff are very quick to attend to you and the food is out very quick."

Cons:

• "In fact the whole place could use a proper de grease."
• "Very very poor hygiene! Toilets smelt awful and had clearly not been cleaned from the day before."
• "The place is dirty, dust covering the lights above the tables, the ceiling looks like it's had a leak."
• "Waitresses were rude and unfriendly, we needed to tolerate their bored faces while we were eating waffles and drinking some disgusting thing they called milkshake."
• "Customer service was appalling and staff clearly didn't want to be there."
• "Service was absolutely awful. Waitresses were absolutely annoyed that we even wanted to order, they threw cutlery on the table."
• "Floor was disgusting and the body odour coming off one of the staff was so bad im surprised he's allowed to work in a food serving establishment."

Atmosphere & Cleanliness

Pros:

• "A great dessert place. Neat and organised."
• "Nice place and clean."
• "Very clean and large seating area, good for all groups be it friends, dates, family ECT."
• "Seating arrangement and atmosphere was lovely."
• "The restraunt has a bit of a dark cold feeling atmosphere, it's styled like a traditional American Diner just with a dark tone."
• "The booths were comfortable, spacious and private and the whole vibe and decor of the restaurant was very cosy and fun!"
• "Place looks nice too."

Cons:

• "Wouldn’t even think about recommending or ordering from this place if I was you, placed an order for delivery."
• "This place is a joke. Aircon on in October, seriously!!!"
• "Very noisy machinery right next to the tables. Not a pleasant experience."
• "Tacky place. Got there when it was empty made to wait for a table....failing miserably to make the place come across as the place to be."
• "Was seated and then left for 30 minutes as was the table opposite us."
• "***UPDATE as requested contacted kaspas and nothing, whats the point in telling me to contact you then not replying***"
• "My child left kaspers with a bandaged leg after shards of glass got stuck in him because they handed my 2 year old a milk shake in a large glass that skipped through his hands rather than give him a plastic cup."